Which has better reviews, Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging (4.9★, 109 reviews) and Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists (5.0★, 238 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?

Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?

Both apps are one-click installs from the Salesforce AppExchange. Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists has the deeper published review base (238 vs 109), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging typically suits early-stage and growth-mode teams based on its published review base (109 reviews). Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists typically suits early-stage and growth-mode teams based on its published review base (238 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Aircall CTI | Voice & vs Survey Vista : 100% — Salesforce

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging vs Survey Vista

Side-by-side comparison · 24 data points

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

4.9·109reviews

AI Voice & Messaging Agents that answer calls, transcribe conversations, and update Salesforce automatically. Trusted by 24,000+ companies.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging	Survey Vista
Tagline	“AI Voice & Messaging Agents that answer calls, transcribe conversations, and update Salesforce automatically. Trusted by 24,000+ companies.”139 chars	“Automate customer feedback surveys (CSAT, NPS, CES, VoC) in Salesforce on case close, pre-filled forms, assessments, checklists & data collection. Trigger actions & alerts, create cases, launch flows, and close customer feedback loops — inside Salesforce.”255 chars
Description	957 / 2000 chars48% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdees	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Aircall	Ardira

At a glance

9 metrics · auto-computed

Feature comparison between Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging and Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists
Metric	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging	Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists
Rating	4.9 ★	★ 5.0 ★
Total reviews	109	★ 238
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	7 tiers	—
Listed features	9	9
Review velocity (30d)	—	2 new
Languages	4 supported	16 supported
Listed since	Sep 2017	Jun 2020

AppRanks verdict

Generated from live data on this page

The call

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging and Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists offers a free tier (freemium) while Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists has the larger user base (238 reviews vs 109), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging audit • Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists audit

Listed	September 13, 2017	June 19, 2020

Last updated	—	—

3. Features

As listed by each developer

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

Connect Aircall's AI Agents to Salesforce so it can look up, create, and update records live on the call, running on your org's own permissions and verifying the caller before it touches anything real.
Aircall's AI Agents identify the caller by phone, email, or name across Contact, Lead, and Account in Salesforce the moment the call connects, so they know exactly who they're talking to before the conversation starts.
AI Assist Pro turns every call into a synced Salesforce update — automated call summaries, sentiment insights, and coaching prompts, so reps and managers spend less time on admin and more on the conversation.
Turn on the actions you want, assign them to your voice or messaging AI Agent for Salesforce, and use Conversation guidelines to tell it — in plain English — when to resolve a request itself and when to hand off to your team.
Automatic activity logging transcribes and summarizes every call with AI, so reps stop writing post-call notes and the Salesforce timeline stays Einstein- and forecast-ready.
Log all your customer interactions in Salesforce, including calls, SMS, MMS, and AI-generated insights.
Send and receive SMS from the same numbers you call from, logged against the Salesforce record automatically alongside every call.
Aircall's AI Voice Agent works as an always-on receptionist for growing Salesforce teams — answering FAQs, capturing caller details, and keeping the conversation going any hour a rep isn't on shift, day or night, 24/7.
Built on the modern phone system trusted by 24,000+ businesses, backed by SOC 2 Type II certification, GDPR alignment, and a 99.95% uptime SLA.

Survey Vista

Platform Difference ✔ 100% native Salesforce Intelligence & Action Platform ✔ Signals captured inside Salesforce org — zero integration tax ✔ AI triggers automated actions instantly ✔ Works with every Salesforce Cloud — no middleware ✔ No learning curve
Results That Matter ✔ Prevent churn: detect at-risk accounts early ✔ Grow revenue: surface upsell signals & automate advocacy ✔ Improve productivity: eliminate fragmented survey & forms sprawl ✔ Timely closed-loop actions for better customer experiences
Customer Lifecycle ✔ Lead capture web forms to Sales Cloud ✔ Trigger opportunity win-loss & onboarding survey ✔ Automate customer satisfaction surveys on case closure ✔ Map responses to any Salesforce record ✔ Close loop with automated follow-up actions
No-code Builder ✔ NPS, CSAT, CES & VoC survey in minutes ✔ 40+ questions: Rating, Signature, Consent… ✔ Multi-language forms pre-filled with Salesforce data ✔ Conditional logic, E-signature & native document generation ✔ Email, SMS, Chat, Experience Cloud
AI Analytics & Insights ✔ Built-in survey metrics dashboard ✔ Native data flow to Tableau, Power BI & CRM Analytics ✔ AI sentiment analysis & root cause insights ✔ Segment by Account, Contact & any Salesforce object ✔ Share insights across Salesforce org

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging	Survey Vista
the only	Not ranked	#1
surveys	Not ranked	#1
platform that turns	Not ranked	#1
trusted by	#4	Not ranked
trusted	#4	Not ranked

7. Quality signals

Reviews · velocity · latest sentiment

Signal	Aircall CTI \| Voice & SMS integrated, Call center, dialer, Telephony, messaging	Survey Vista
Average rating	4.9 ★ (109)	5.0 ★ (238)
Rating distribution	5— 4— 3— 2— 1—	597% 43% 30% 20% 10%
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+2
Reviews · last 90 days	—	+7

5 latest reviews · each app

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

No reviews yet.

Survey Vista

8. App details

Long-form description · keyword frequency

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

Aircall delivers intelligent voice agents, automated workflows, and real-time coaching — with the security posture and admin controls Salesforce requires. Every call, voicemail, and SMS logs automatically as a Task or Activity against the right Lead, Contact, Account, Opportunity, or Case — recording link and AI summary in the timeline, so Einstein, reporting, and forecasting see complete data. Reps click-to-dial from any record, screen-pop surfaces context before connecting, and the embedded softphone keeps reps in Salesforce. AI Virtual Agents deflect routine questions and escalate with full context, so reps focus on conversations that move pipeline. SOC 2 Type II, GDPR-aligned, 99.95% uptime SLA. Admin controls, SSO, role-based provisioning, clean activity sync. Too Good To Go: calls doubled per person per day, conversions up 10–15%, productivity up 50% across 17 countries — zero manual data entry. Book a demo or get free access today.

Top keywords

reps3×2.11%
activity2×1.41%
admin2×1.41%
admin controls2×1.41%
agents2×1.41%
ai2×1.41%
context2×1.41%
controls2×1.41%
data2×1.41%
per2×1.41%
salesforce2×1.41%

Survey Vista

SurveyVista is the only 100% Salesforce-native app for customer experience surveys, forms, assessments, checklists & data collection. Every response saves directly to Salesforce records — no middleware, no manual exports. AI-powered sentiment analysis predicts churn and triggers automated workflows so your team acts on every signal instantly. CAPTURE EVERY SIGNAL · NPS, CSAT, CES & VoC surveys triggered by any Salesforce lifecycle event · Post-project & post-interaction feedback on Case, Opportunity & Contact records · Employee engagement, onboarding & pulse surveys · Marketing & event registration forms · Healthcare checklists, patient assessments & HIPAA-compliant data collection · Nonprofit program, donation & volunteer forms · Offline mobile forms for field data collection at remote sites & field service · Built-in e-signature capture & document generation from survey & form responses · KPI/KRI data collection ACT INSTANTLY · Automate actions via Salesforce Flows at every lifecycle stage · Map responses to any Salesforce object or field in real time · AI-powered insights surface root causes & next-best actions · Close the loop — all inside the system your team uses every day

Top keywords

collection4×2.60%
data4×2.60%
data collection4×2.60%
forms4×2.60%
salesforce4×2.60%
field3×1.95%
surveys3×1.95%
actions2×1.30%

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging vs Survey Vista

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging

1. Listing metadata

Survey Vista

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging · 5 changes

Survey Vista · 1 changes

7. Quality signals

5 latest reviews · each app

8. App details

Frequently asked

Is Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists cheaper?

Which has better reviews, Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?

Should I choose Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?

Which is faster to set up, Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging or Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging and Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists?