Charket - For Better vs Salesforce Dialer — Salesforce

Charket - For Better Understanding Your WeChat Customers vs Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial

Side-by-side comparison · 24 data points

Charket - For Better Understanding Your WeChat Customers

5.0·51reviews

Charket connects WeChat OA and mini program into Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can promote your branding, close deals and support your customers from within Salesforce.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Charket - For Better Understanding Your WeChat Customers	Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial
Tagline	“Charket connects WeChat OA and mini program into Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can promote your branding, close deals and support your customers from within Salesforce.”244 chars	“The only 100% native Salesforce dialer and CTI solution with built-in WhatsApp Business calling. Click-to-call, power dialer, IVR, and AI call summaries — all inside Salesforce. No middleware, no sync, no external storage. Live in 5 under minutes.”247 chars
Description	830 / 2000 chars42% used	1196 / 2000 chars60% used
Screenshots	—	—
Languages	enzh_CN	arenfrdeit+4 more
Platforms	Shopify	Shopify
Developer	Charket	ValueText \| WorkDial

At a glance

9 metrics · auto-computed

Feature comparison between Charket - For Better Understanding Your WeChat Customers and Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial
Metric	Charket - For Better Understanding Your WeChat Customers	Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial
Rating	5.0 ★	—
Total reviews	51	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	2 supported	9 supported
Listed since	Sep 2016	Feb 2026

Listed	September 15, 2016	February 27, 2026

Last updated	—	—

3. Features

As listed by each developer

Charket - For Better Understanding Your WeChat Customers

Enable WeChat marketing automation for lead generation & nurturing through Salesforce Marketing Cloud or Pardot.
Conduct social selling that covers lead segmentation & qualification and closing deals with Salesforce Sales Cloud.
Support WeChat customers and collect their feedback on customer satisfaction from within Salesforce Service Cloud.

Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial

100% Native Salesforce CTI & Dialer Built on Salesforce Lightning, Open CTI, and Voice APIs — no plugins, iFrames, middleware, or sync layer. The only Salesforce dialer where every call, log, and recording lives natively on the record.
Click-to-Dial, Power Dialer & Screen Pops Click-to-call any lead, contact, or record. Blast through lists with the built-in Power Dialer. Inbound calls trigger instant screen pops with full Salesforce context — boosting speed-to-lead.
Automatic Call Logging & Recording Every call, note, disposition, and recording is logged natively on the Salesforce record — no sync delays, no manual work. Full activity history for compliance, coaching, and Flow automation.
Advanced Call Routing & IVR Route calls by skill, queue, record owner, last-agent, VIP priority, round robin, or ring-all. Build IVR menus natively in Salesforce or through Twilio. All configured with clicks, not code.
Real-Time Dashboards & Analytics Track call volumes, answer rates, handle time, and recordings — natively in Salesforce dashboards. Filter by agent, queue, or date. Build custom reports with standard Salesforce reporting tools.
Manager Controls: Whisper, Barge, Monitor Supervisors see every live call — silently monitor for QA, coach agents privately with whisper, or barge in when escalation is needed. Real-time floor management, inside Salesforce.
Native WhatsApp Business Voice + SMS Native WhatsApp Business voice calling — the first and only inside Salesforce, desktop and mobile. Add SMS follow-up during or after calls. Every channel unified on the Salesforce record.
AI Call Intelligence (Enterprise) Enterprise tier adds live call transcription, AI conversation agent support, and smart prompts — every insight attached natively to the Salesforce record. Feeds Flow, Einstein, and Agentforce.
Compliance & Global Reliability A2P registration for US, regulatory bundles for international numbers, GDPR and CCPA ready. All call data stays inside Salesforce with field-level encryption, audit trails, and permission sets.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Charket - For Better Understanding Your WeChat Customers	Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial
chatbot	#12	Not ranked
feedback form	#31	Not ranked
contact form	#33	Not ranked

9. App details

Long-form description · keyword frequency

Charket - For Better Understanding Your WeChat Customers

Charket supports Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can: • manage your online and offline marketing events. • use WeChat QR codes to enable interactions with WeChat users. • create H5 forms to collect WeChat user contact information and link WeChat users with Salesforce leads and contacts. • schedule and track sales activities and close deals using Charket mobile app. • add WeChat Live Chat to Service Lightning Console. • implement field service to support customers onsite. • collect payments from WeChat customers. • utilize Charket chatbot to offer WeChat customers instant support and reduce customer support cost. • enable SSO to allow WeChat customers to access your customer community from within their WeChat. * WeChat is a trademark of Tencent.

Top keywords

wechat10×8.33%
charket4×3.33%
cloud4×3.33%
customers4×3.33%
service3×2.50%
support3×2.50%
wechat customers3×2.50%
collect2×1.67%
community2×1.67%
customer2×1.67%
enable2×1.67%
marketing2×1.67%

Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial

WorkDial is the only 100% native Salesforce CTI — built inside Salesforce, not integrated with it. No plugins, no iFrames, no middleware, no sync layer, no external storage. Built on Salesforce Lightning, Open CTI, and Voice APIs, WorkDial unifies outbound dialing, inbound call center, WhatsApp Business voice calling, and AI call intelligence in one system. Teams get click-to-dial, power dialer, screen pops, call logging, recording, dispositions, transfers, conferencing, and SMS/WhatsApp. Advanced routing: skills-based, queue, record-owner, last-agent, round robin, ring-all, and VIP priority. Supervisors get real-time dashboards, whisper and barge monitoring, and full reporting — all powered by Salesforce objects. Every call, recording, transcript, and AI summary lives natively on the record and triggers Flow automation. The Enterprise tier adds live transcription, AI agent support, and a unified panel with ValueText — the complete Salesforce-native voice and messaging stack. Secure and compliant: A2P, GDPR, CCPA, field-level encryption, and Salesforce permission sets. BYOA on Twilio via OAuth — you own your numbers, call logs, and carriage. No vendor lock-in. Live in 5 min.

Top keywords

call5×2.98%
salesforce5×2.98%
ai3×1.79%
voice3×1.79%
cti2×1.19%
live2×1.19%
recording2×1.19%
whatsapp2×1.19%

Frequently asked

Common questions about this comparison

Is Charket - For Better Understanding Your WeChat Customers or Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial cheaper?

Both Charket - For Better Understanding Your WeChat Customers and Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial offer paid plans only. Charket - For Better Understanding Your WeChat Customers starts at paid; Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Charket - For Better Understanding Your WeChat Customers or Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial?

It depends on what you're optimizing for. Charket - For Better Understanding Your WeChat Customers fits better if you prioritize rating consistency; Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Charket - For Better Understanding Your WeChat Customers or Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Charket - For Better Understanding Your WeChat Customers has more onboarding documentation maturity (51 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Charket - For Better Understanding Your WeChat Customers typically suits early-stage and growth-mode stores based on its review-base composition (51 reviews). Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Charket - For Better Understanding Your WeChat Customers vs Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial

Charket - For Better Understanding Your WeChat Customers

1. Listing metadata

Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Charket - For Better Understanding Your WeChat Customers · 1 changes

Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial · 6 changes

9. App details

Frequently asked

Is Charket - For Better Understanding Your WeChat Customers or Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial cheaper?

Should I choose Charket - For Better Understanding Your WeChat Customers or Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial?

Which is faster to set up, Charket - For Better Understanding Your WeChat Customers or Salesforce Dialer, Native CTI and WhatsApp Calling - WorkDial?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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