Side-by-side comparison · 24 data points
| BlueConic | ChatBox - Salesforce Chat & WhatsApp Business | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Native Salesforce telephony and CTI solution. Make and receive calls with an AI phone dialer, click-to-call, automated call logging, voice insights, and omnichannel messaging (WhatsApp & SMS) directly inside Sales and Service Cloud.
| Metric | BlueConic | ChatBox - Salesforce Chat & WhatsApp Business |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 16 |
| Free plan | ★ Yes | — |
| Pricing | free_to_install | paid |
| Listed features | 3 | ★ 9 |
| Languages | 2 supported | 1 supported |
| Listed since | Feb 2017 | Feb 2022 |
Based on the data on this page, ChatBox - Salesforce Chat & WhatsApp Business is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs BlueConic's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, BlueConic offers a free tier (free_to_install) while ChatBox - Salesforce Chat & WhatsApp Business starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage admins who need fast install and low risk should default to ChatBox - Salesforce Chat & WhatsApp Business; mid-market and enterprise admins with specific feature requirements should evaluate both — BlueConic's 0-review base may include the workflow context that matches your specific use case better than ChatBox - Salesforce Chat & WhatsApp Business's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BlueConic audit • ChatBox - Salesforce Chat & WhatsApp Business audit
| Last updated | — | — |
|---|
| Keyword | BlueConic | ChatBox - Salesforce Chat & WhatsApp Business |
|---|---|---|
| automated call | Not ranked | #3 |
| call logging | Not ranked | #4 |
| dialer | Not ranked | #4 |
| marketers | #6 | Not ranked |
No tracked changes.
BlueConic is the cheaper option — it offers a free plan (free_to_install). ChatBox - Salesforce Chat & WhatsApp Business starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. ChatBox - Salesforce Chat & WhatsApp Business does carry the larger published review base (16 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. ChatBox - Salesforce Chat & WhatsApp Business has the deeper published review base (16 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BlueConic typically suits early-stage and growth-mode teams based on its published review base (0 reviews). ChatBox - Salesforce Chat & WhatsApp Business typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. BlueConic and ChatBox - Salesforce Chat & WhatsApp Business both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BlueConic" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
