Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,281 reviews). Smart Order Refill Cartridge for B2C Commerce by OSF Digital typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs Smart Order Refill — Salesforce

Smart Order Refill Cartridge for B2C Commerce by OSF Digital vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Side-by-side comparison · 24 data points

Smart Order Refill Cartridge for B2C Commerce by OSF Digital

4.5·2reviews

Smart Order Refill is an order replenishment cartridge for Salesforce B2C Commerce Cloud that allows customers to create a subscription for their recurring purchases at self-selected frequencies.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Smart Order Refill Cartridge for B2C Commerce by OSF Digital
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“Smart Order Refill is an order replenishment cartridge for Salesforce B2C Commerce Cloud that allows customers to create a subscription for their recurring purchases at self-selected frequencies.”195 chars
Description	1182 / 2000 chars59% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	OSF Digital, Summit Consulting Partner for Agentic Enterprise Transformation

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Smart Order Refill Cartridge for B2C Commerce by OSF Digital
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Smart Order Refill Cartridge for B2C Commerce by OSF Digital
Rating	★ 4.9 ★	4.5 ★
Total reviews	★ 1.3k	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	5
Languages	16 supported	1 supported
Listed since	May 2016	Mar 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Smart Order Refill Cartridge for B2C Commerce by OSF Digital's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, Smart Order Refill Cartridge for B2C Commerce by OSF Digital at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,281 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Smart Order Refill Cartridge for B2C Commerce by OSF Digital's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Smart Order Refill Cartridge for B2C Commerce by OSF Digital's 2-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Smart Order Refill Cartridge for B2C Commerce by OSF Digital audit

Listed	May 6, 2016	March 8, 2023

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Smart Order Refill Cartridge for B2C Commerce by OSF Digital

SUBSCRIPTION OPTION: Enable subscription orders on the product page level. The available interval for subscription orders can be customized in Business Manager.
NEW PRODUCTS AND DISCOUNTS: Shoppers can add a new product to an existing subscription and receive more products under one single subscription. You can reward customers with discounts for repeated subscription purchases.
CUSTOMER GROUP ACCESS: You are now able to set up customer group access on a product level. This means that you can activate subscriptions for certain products which will be visible only to selected customers, directly from Business Manager.
DASHBOARDS: Shoppers can manage their orders, edit, cancel and pause them from a dashboard made available under My Account. Merchants can manage all subscription orders and view details about each subscriptions through the reporting dashboard.
COMMITMENT SUBSCRIPTIONS: Shoppers can secure a better deal if they commit to a subscription for the specified timeframe that you’ve set. Rely on secure revenue and minimize the risk of canceled subscriptions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Smart Order Refill Cartridge for B2C Commerce by OSF Digital
your customers	#1	Not ranked
whatsapp	#1	Not ranked
services automation	#1	Not ranked
to b2c commerce	Not ranked	#12
for b2c commerce	Not ranked	#12

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Smart Order Refill Cartridge for B2C Commerce by OSF Digital

Smart Order Refill is an order replenishment cartridge that allows customers to create a subscription for their recurring purchases at self-selected frequencies. It makes it easy for ecommerce merchants to control their back-end business systems, optimize inventory levels, control stock-at-hand, avoid cash-flow issues, secure long-term recurring revenue and ensure sales continuity. Customer groups can be created in SFCC - a feature that is can be used to trigger campaigns and results in the promotions being applied such as discounts, free shipping and other benefits the merchant chooses. There are three ways to trigger a campaign in SFCC: customer groups, source codes and coupons. Make sure your customers never run out of stock while you capitalize on recurring orders and use customer data to optimize your distribution networks and obtain a unified commerce system. Improve customer satisfaction and customer relationships and increase the customer retention rate through relationship commerce that supports the shopping journey. In addition to the out of the box features, this cartridge can be further enhanced and customized, upon request, to fit your business specific requirements.

Top keywords

customer6×3.37%
recurring3×1.69%
business2×1.12%
cartridge2×1.12%
commerce2×1.12%
control2×1.12%
customer groups2×1.12%
customers

Frequently asked

Common questions about this comparison

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital cheaper?

Both 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Smart Order Refill Cartridge for B2C Commerce by OSF Digital offer paid plans only. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid; Smart Order Refill Cartridge for B2C Commerce by OSF Digital starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the higher average rating (4.9★ from 1,281 reviews) compared to Smart Order Refill Cartridge for B2C Commerce by OSF Digital (4.5★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce holds the higher average rating (4.9★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,281 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Smart Order Refill Cartridge for B2C Commerce by OSF Digital vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Smart Order Refill Cartridge for B2C Commerce by OSF Digital

1. Listing metadata

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Smart Order Refill Cartridge for B2C Commerce by OSF Digital · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Smart Order Refill Cartridge for B2C Commerce by OSF Digital?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Smart Order Refill Cartridge for B2C Commerce by OSF Digital?