Should I choose 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Pendo SXM Support for Salesforce Service Cloud?

It depends on what you're optimizing for. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI fits better if you prioritize rating consistency; Pendo SXM Support for Salesforce Service Cloud is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which works better for small vs large Salesforce AppExchange stores?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). Pendo SXM Support for Salesforce Service Cloud aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs Pendo SXM Support for — Salesforce

Pendo SXM Support for Salesforce Service Cloud vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Side-by-side comparison · 24 data points

Pendo SXM Support for Salesforce Service Cloud

0.0·0reviews

Empower your support reps to resolve cases fast by seeing exactly where customers experience friction in your software. Access video playbacks of user sessions and surface behavioral insights directly in the case view of Service Console.

Shopify

1. Listing metadata

Field-level data

	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Pendo SXM Support for Salesforce Service Cloud
Tagline	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars	“Empower your support reps to resolve cases fast by seeing exactly where customers experience friction in your software. Access video playbacks of user sessions and surface behavioral insights directly in the case view of Service Console. ”239 chars
Description	1162 / 2000 chars58% used	553 / 2000 chars28% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Pendo.io

At a glance

9 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Pendo SXM Support for Salesforce Service Cloud
Metric	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Pendo SXM Support for Salesforce Service Cloud
Rating	4.9 ★	—
Total reviews	1.3k	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	May 2016	Nov 2025

AppRanks verdict

Generated from live data on this page

Based on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Pendo SXM Support for Salesforce Service Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid, Pendo SXM Support for Salesforce Service Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Pendo SXM Support for Salesforce Service Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Pendo SXM Support for Salesforce Service Cloud's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit • Pendo SXM Support for Salesforce Service Cloud audit

Listed	May 6, 2016	November 26, 2025

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture your leads with a first-ever mix of Text Messaging, Voicemail & CTI campaigns. Automatically update responses on SF. Use intelligent Surveys and Follow-ups to increase Customer Engagement. Monitor your communication effectiveness on dashboards.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

Pendo SXM Support for Salesforce Service Cloud

Get video playbacks of user sessions directly in the case view inside Service Cloud so reps can see exactly what led to a support ticket. Slash support costs and reduce Average Handle Time with behavioral context where reps need it most.
Eliminate tool-switching and back-and-forth communication between reps and customers with all your insights in one place.
Improve CSAT and retention by solving cases accurately at first try, without the need for escalation.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Pendo SXM Support for Salesforce Service Cloud
contact	#4	Not ranked
chatbot	#11	Not ranked
signature app	#54	Not ranked

9. App details

Long-form description · keyword frequency

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email2×1.31%
marketing2×1.31%
mms2×1.31%
number2×1.31%

Pendo SXM Support for Salesforce Service Cloud

Pendo for Service Cloud empowers support and customer success teams to deliver faster, smarter case resolutions without ever leaving Salesforce. By embedding Pendo Session Replays and behavioral data directly into the Salesforce Service Console, every rep gains instant visibility into what users actually did before submitting a ticket. Instead of guessing what went wrong or asking customers for screenshots, support reps can see the full behavioral context, enabling them to close cases faster, reduce escalations, and increase customer satisfaction.

Top keywords

behavioral2×2.53%
customer2×2.53%
faster2×2.53%
pendo2×2.53%
salesforce2×2.53%
service2×2.53%
support2×2.53%

Pendo SXM Support for Salesforce Service Cloud vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Pendo SXM Support for Salesforce Service Cloud

1. Listing metadata

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

Pendo SXM Support for Salesforce Service Cloud · 1 changes

9. App details

Frequently asked

Is 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Pendo SXM Support for Salesforce Service Cloud cheaper?

Should I choose 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Pendo SXM Support for Salesforce Service Cloud?

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Pendo SXM Support for Salesforce Service Cloud?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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