Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Knowledge Falcon cheaper?

Knowledge Falcon is the cheaper option — it offers a free plan (free). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Knowledge Falcon typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs Knowledge Falcon — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Knowledge Falcon

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Knowledge Falcon
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“"Knowledge Falcon" is a Lightning Component that offers a user-friendly view of Knowledge Articles with a left sidebar navigation. The navigation menu is automatically populated based on the available Knowledge Data Categories.”227 chars
Description	1182 / 2000 chars59% used	1059 / 2000 chars53% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Aisolu OÜ

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Knowledge Falcon
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Knowledge Falcon
Rating	★ 4.9 ★	4.8 ★
Total reviews	★ 1.3k	5
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 9	6
Languages	16 supported	1 supported
Listed since	May 2016	Feb 2025

Listed	May 6, 2016	February 6, 2025

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Knowledge Falcon

🔹 Automated Knowledge Navigation – Sidebar updates dynamically based on available Knowledge Data Categories.
🔹 Lightning-Fast Search & Access – Quickly find relevant articles without extensive searching.
🔹 Seamless Salesforce Integration – Fully compatible with Salesforce Lightning Experience.
🔹 User-Friendly Interface – Clean, intuitive design for improved user engagement.
🔹 Easy Setup & Customization – Minimal configuration required for quick deployment.
🔹 Enhanced Productivity – Empower support teams and end-users with structured knowledge access.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Knowledge Falcon
your customers	#1	Not ranked
whatsapp	#1	Not ranked
services automation	#1	Not ranked
knowledge	Not ranked	#2
discovery	Not ranked	#6

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Knowledge Falcon

Knowledge Falcon: Elevate Your Salesforce Knowledge Management Knowledge Falcon is a powerful Lightning Component designed to enhance your Salesforce Knowledge experience. With an intuitive left sidebar navigation, users can quickly browse and access Knowledge Articles based on predefined Data Categories. Say goodbye to endless searches—Knowledge Falcon brings structure and efficiency to knowledge discovery. Key Features & Benefits: ✅ Automatic Knowledge Navigation – Dynamically populates the sidebar based on available Knowledge Data Categories. ✅ Seamless User Experience – Enhances usability with an intuitive, clean interface for easy article access. ✅ Optimized Search & Discovery – Multi-category selection, language filters, and smart sorting by Title or Relevance. ✅ Lightning-Ready & Mobile-Friendly – Works flawlessly in Salesforce Lightning and on mobile devices. ✅ Quick Setup & Customization – Configure with ease: set default expanded/collapsed states, add custom fields, and control article view behavior (including console tab support).

Top keywords

knowledge9×6.82%
falcon3×2.27%
knowledge falcon3×2.27%
salesforce3×2.27%
access2×1.52%
article2×1.52%
categories2×1.52%
data2×1.52%
data categories

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Knowledge Falcon

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Knowledge Falcon

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Knowledge Falcon · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Knowledge Falcon cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Knowledge Falcon?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Knowledge Falcon?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Knowledge Falcon?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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