360 SMS App vs CTI for Salesforce by Moontalk

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

With MOONTALK CTI INTEGRATION, your mobile calls become powerful business tools. As soon as a call is made or received, the customer's information pops up automatically, so you can take notes and keep track right within Salesforce. It logs call details like duration and waiting times and allows for full reports inside Salesforce, offering a complete view of customer interactions. Plus, it's mobile-friendly, so your sales team can stay connected on the go. This integration is not just about communication; it's about turning every call into an opportunity to understand and serve your customers better, making your CRM a dynamic, valuable hub of customer insights.