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CV Rich Text Area(CV RTA) vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Side-by-side comparison · 24 data points
CV Rich Text Area(CV RTA)
CV Rich Text Area on Activities(CV RTA) App helps users add Rich Text content to Tasks and Events. This component will be available as New Task Log a Call New Event, and on the activities detail page.
Shopifyfreemium
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.
Shopifypaid
At a glance
| Metric | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | CV Rich Text Area(CV RTA) |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 1.3k | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | freemium |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | ★ 9 | 3 |
| Languages | 16 supported | 1 supported |
| Listed since | May 2016 | May 2025 |
AppRanks verdict
Generated from live data on this pageBased on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs CV Rich Text Area(CV RTA)'s 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, CV Rich Text Area(CV RTA) offers a free tier (freemium) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CV Rich Text Area(CV RTA)'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — CV Rich Text Area(CV RTA)'s 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit • CV Rich Text Area(CV RTA) audit
1. Listing metadata
Field-level data| 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | CV Rich Text Area(CV RTA) | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
CV Rich Text Area(CV RTA)
Paid #1
Default Plan
15
3 - 99 users
499
Paid #2
—
100 - 299 users
699
Paid #3
—
300 - 999 users
899
Paid #4
—
1000+ users
999
3. Features
As listed by each developer360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
- Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
- Nurture your leads with a first-ever mix of Text Messaging, Voicemail & CTI campaigns. Automatically update responses on SF. Use intelligent Surveys and Follow-ups to increase Customer Engagement. Monitor your communication effectiveness on dashboards.
- Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
- AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
- Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
- Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
- Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
- THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
- Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.
CV Rich Text Area(CV RTA)
- Add Rich Text Area/Long Text Area Fields to Tasks and Events.
- Rich Text/Long text Fields are available right in the Activity Manager.
- Works with Professional Edition, Enterprise Edition, Unlimited Edition, Performance Edition.
4. Categories & rankings
Shared categories on the same row · in-category position inline360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
CV Rich Text Area(CV RTA)
Sales#1 of 1.7k
—
—
Customer Service#868 of 1.1k
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | CV Rich Text Area(CV RTA) |
|---|---|---|
| contact | #4 | Not ranked |
| chatbot | #11 | Not ranked |
| signature app | #54 | Not ranked |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshots360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes
- Apr 24descriptionListing copy updated
- Apr 24descriptionListing copy updated
- Apr 22descriptionListing copy updated
- Apr 13descriptionListing copy updated
- Apr 13descriptionListing copy updated
CV Rich Text Area(CV RTA) · 2 changes
- Apr 13descriptionListing copy updated
- Apr 13descriptionListing copy updated
9. App details
Long-form description · keyword frequency360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/
Top keywords
- sms9×5.88%
- etc3×1.96%
- text3×1.96%
- whatsapp3×1.96%
- automated2×1.31%
- campaigns2×1.31%
- cloud2×1.31%
- code2×1.31%
- email2×1.31%
- marketing2×1.31%
- mms2×1.31%
- number2×1.31%
CV Rich Text Area(CV RTA)
This app will provide an easy solution to add Rich Text Area Fields to Tasks, Events and Log a Call. Show Rich Text Area fields right in the Activity Manager. The solution to the Long Standing pending Idea -> https://ideas.salesforce.com/s/idea/a0B8W00000GdeHWUAZ/allow-custom-text-area-long-fields-on-activities
Top keywords
- area2×4.26%
- area fields2×4.26%
- fields2×4.26%
- idea2×4.26%
- rich2×4.26%
- rich text2×4.26%
- rich text area2×4.26%
- text2×4.26%
- text area2×4.26%
- text area fields2×4.26%
Frequently asked
Common questions about this comparisonIs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or CV Rich Text Area(CV RTA) cheaper?
CV Rich Text Area(CV RTA) is the cheaper option — it offers a free plan (freemium). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Should I choose 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or CV Rich Text Area(CV RTA)?
It depends on what you're optimizing for. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI fits better if you prioritize rating consistency; CV Rich Text Area(CV RTA) is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or CV Rich Text Area(CV RTA)?
Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Salesforce AppExchange stores?
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). CV Rich Text Area(CV RTA) aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and CV Rich Text Area(CV RTA)?
Migration support varies by app and category. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and CV Rich Text Area(CV RTA) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CV Rich Text Area(CV RTA)" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.