Side-by-side comparison · 24 data points
Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.
| 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | Girik Forms | 100% Native Salesforce Forms, Survey, Documents | |
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GirikForms solves the pain of manual and inconsistent data collection by enabling teams to build smart Salesforce-connected FORMS and surveys in minutes. Improve customer feedback, accelerate workflows, and ensure every submission lands in Salesforce.
| Metric | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | Girik Forms | 100% Native Salesforce Forms, Survey, Documents |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.3k | 6 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 2 tiers |
| Listed features | 9 | 9 |
| Review velocity (30d) | — | 0 new |
| Languages | 16 supported | 1 supported |
| Listed since | May 2016 | Oct 2021 |
Girik Forms | 100% Native Salesforce Forms, Survey, Documents edges out 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid, Girik Forms | 100% Native Salesforce Forms, Survey, Documents at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Girik Forms | 100% Native Salesforce Forms, Survey, Documents's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Girik Forms | 100% Native Salesforce Forms, Survey, Documents; mid-market and enterprise merchants with specific feature requirements should evaluate both — 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's 1,277-review base may include the workflow context that matches your specific use case better than Girik Forms | 100% Native Salesforce Forms, Survey, Documents's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit • Girik Forms | 100% Native Salesforce Forms, Survey, Documents audit
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| Keyword | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | Girik Forms | 100% Native Salesforce Forms, Survey, Documents |
|---|---|---|
| form builder | #80 | #18 |
| survey app | #92 | #9 |
| survey | #97 | #18 |
| surveys | #95 | #35 |
No tracked changes.
| Signal | 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI | Girik Forms | 100% Native Salesforce Forms, Survey, Documents |
|---|---|---|
| Average rating | 4.9 ★ (1.3k) | 5.0 ★ (6) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
Both 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Girik Forms | 100% Native Salesforce Forms, Survey, Documents offer paid plans only. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid; Girik Forms | 100% Native Salesforce Forms, Survey, Documents starts at paid. Compare the per-tier features in the Pricing section above before committing.
Girik Forms | 100% Native Salesforce Forms, Survey, Documents has the higher average rating (5.0★ from 6 reviews) compared to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI (4.9★ from 1,277 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI fits better if you prioritize broader integrations; Girik Forms | 100% Native Salesforce Forms, Survey, Documents is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). Girik Forms | 100% Native Salesforce Forms, Survey, Documents aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Girik Forms | 100% Native Salesforce Forms, Survey, Documents both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Girik Forms | 100% Native Salesforce Forms, Survey, Documents" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.