Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce has the higher average rating (5.0★ from 4 reviews) compared to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★ from 1,280 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs Coveo for Commerce — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“Improve the experience on your Commerce storefront today with AI-powered search, navigation, personalization and recommendations. Get started with Coveo today to make the most out of every visit and grow your business!”218 chars
Description	1182 / 2000 chars59% used	1001 / 2000 chars50% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	16 supported
Listed since	May 2016	Jun 2019

AppRanks verdict

Generated from live data on this page

The call

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce edges out 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce; mid-market and enterprise admins with specific feature requirements should evaluate both — 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's 1,280-review base may include the workflow context that matches your specific use case better than Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce audit

Listed	May 6, 2016	June 17, 2019

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce

Improve product findability and conversions with Machine Learning models ready to power search, product rankings, predictive query suggestions, intelligent faceting, and product listing pages.
Increase average order value with relevant recommendations across the entire customer experience from the home page to the cart with a host of AI-powered product & content recommendation models.
Create relevant and highly personalized experiences – even for new or anonymous buyers & shoppers - in real time in session.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce
your customers	#1	Not ranked
whatsapp	#1	Not ranked
services automation	#1	Not ranked
storefront	Not ranked	#6
intelligent search	Not ranked	#8

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce

Whether customers are looking to browse your catalog, quickly find a replacement part, or learn more about your products through rich content and videos, remove friction from the experience with Coveo. Coveo delivers AI-powered SEARCH, NAVIGATION, PERSONALIZATION and RECOMMENDATIONS. Coveo delivers AI-powered experiences that: ✔ Unify across any source, delivering relevant results from product catalogs, buying guides, expert advice blogs, video tutorials, or support content. ✔ Respect entitlements so that customers see only the products and related pricing available to them as setup in Salesforce. ✔ Equip merchandisers with the right controls to tailor according to business needs such as boost-and-bury rules and campaign management. ✔ Ease deployment with out-of-the box native integration with Salesforce and drag and drop components. ✔ Provide analytics multi-touch attribution dashboards to track how search impacts conversion, average order value and revenues.

Top keywords

coveo3×2.27%
ai-powered2×1.52%
content2×1.52%
coveo delivers2×1.52%
coveo delivers ai-powered2×1.52%
customers2×1.52%
delivers2×1.52%
delivers ai-powered2×1.52%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Coveo for Commerce - AI-Powered Search & Recommendations for Salesforce Commerce?