Which has better reviews, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 has the higher average rating (5.0★ from 32 reviews) compared to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI (4.9★ from 1,277 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 32), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 aligns more with early-stage and growth-mode stores (32 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Migration support varies by app and category. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs GRAX for SFDC Backup — Salesforce

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

Side-by-side comparison · 24 data points

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.

Shopifypaid

1. Listing metadata

Field-level data

	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
Tagline	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars	“GRAX is the leader in Salesforce Data Protection throughout its lifecycle, where you can own and control 100% of your data while supporting your Customer 360 goals. Click "Get It Now" to start protecting & reusing your Salesforce backup and archive data!”255 chars
Description	1162 / 2000 chars58% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	360 Degree Cloud Technologies Pvt. Ltd.	GRAX

At a glance

9 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
Metric	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	32
Free plan	—	★ Yes
Pricing	paid	freemium
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	May 2016	Aug 2020

AppRanks verdict

Generated from live data on this page

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 edges out 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. On pricing, GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 offers a free tier (freemium) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 32), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1; mid-market and enterprise merchants with specific feature requirements should evaluate both — 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's 1,277-review base may include the workflow context that matches your specific use case better than GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit • GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 audit

Listed	May 6, 2016	August 3, 2020

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

Own Your Salesforce Data Take control of your Salesforce backup and archive data. Store your backup and archive data in your cloud or on-prem. GRAX gives you the best way to achieve compliance by controlling your backup data's digital Chain of Custody.
Access it Anywhere Your data doesn't disappear from your production environments & analytics even when your backup & archive lives in your storage (cloud or on-prem). Search, view, & compare historical versions of your backup and archive data over time.
Reuse Your Data Take your Salesforce history anywhere Parquet is supported (Tableau, Amazon Redshift / QuickSight, PowerBI on Azure, & others). Enable your BI/BA, analytics, & business teams to consume & report on your CRM data with clicks, not code.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1
services automation	#1	Not ranked
marketing	#1	Not ranked
messaging	#1	Not ranked
data protection	Not ranked	#2
take control of	Not ranked	#3

9. App details

Long-form description · keyword frequency

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email2×1.31%
marketing2×1.31%
mms2×1.31%
number2×1.31%

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

GRAX is disrupting the Salesforce data protection industry by combining Salesforce data backup, recovery, archiving, and sandbox seeding with scalable data management and operations for a true Salesforce Data Lifecycle Management solution. The same tool that lets you backup, archive, and recover your Salesforce historical data is also the best way to capture, ingest, and pipe those historical versions of your data into your DataOps ecosystem. Global 100 companies trust GRAX to enable them to: ✔ Maintain 100% Digital Chain of Custody ✔ Take ownership and control of all Salesforce backup and archive data ✔ Backup, archive, and recover multiple Salesforce Orgs ✔ Reduce storage costs and improve Org performance ✔ Reuse backup/archive data in analytics & reporting ✔ Track manually deleted data ✔ Bring historical Salesforce data into data warehouses ✔ Report on multiple orgs in tools like Tableau ✔ Improve global compliance and governance ✔ Make better predictions through reporting ✔ Answer business questions with their data ✔ Immutable storage and backups with GRAX High Trust Your Salesforce backup and archive data has strategic value - protect your data and maximize your outcomes!

Top keywords

data14×8.09%
salesforce8×4.62%
backup6×3.47%
archive5×2.89%
salesforce data4×2.31%
archive data3×1.73%
backup archive3×1.73%
grax3×1.73%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

1. Listing metadata

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 · 0 changes

9. App details

Frequently asked

Is 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1 cheaper?

Which has better reviews, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Should I choose 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and GRAX for SFDC Backup & Recovery, Archive, Data Seeding, Pipelines & Reuse - Gen1?