Which works better for small vs large Salesforce AppExchange stores?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). Base aligns more with early-stage and growth-mode stores (1 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs Base — Salesforce

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs Base

Side-by-side comparison · 24 data points

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.

Shopifypaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Base
Tagline	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars	“Provide sales with the best match reference and success story per opportunity. manage a live database of social proof. Measure reference influence on deals. Scale and manage account & contact level advocacy, B2B loyalty programs, and retention & upsell.”253 chars
Description	1162 / 2000 chars58% used	836 / 2000 chars42% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Base LTD

At a glance

9 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Base
Metric	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Base
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	1
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	May 2016	Jan 2025

Listed	May 6, 2016	January 30, 2025

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

Base

Features: - Help sales find the best match reference & customer story within the opportunity. - Manage, update, and score your Reference & Evidence database in salesforce. - Streamline Advocacy and Reference capture from accounts and contacts.
- Sales and CSMs easily nominate References and Advocates in Salesforce. - Automate customer base outreach and self-nomination to ASKs of Advocacy. - Measure Reference, Case Studies, and evidence influence on closed-won deals. - Reward advocates.
- Trigger lifecycle campaigns, such as: retention, upsell & cross-sell, and expansion, to target users/accounts by offering. - Generate new leads from colleague referrals and measure closer. - Map contact/user-journey and act on account insights.

Keyword	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Base
lead capture	#57	#116

9. App details

Long-form description · keyword frequency

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email2×1.31%
marketing2×1.31%
mms2×1.31%
number2×1.31%

Base

Customer Marketing & Advocacy at scale, made easy. Base empowers customer/user outreach cross-channel, to uncover and activate advocacy, adoption, and growth opportunities. Companies can streamline their reference and case study collection and utilization with this integration to create one source of truth for customer advocacy activities and engagement, as well as a live database of sales-ready social proof content. Our algorithms match best-fit references and evidence content to opportunities, allowing faster deal closer. Base also empowers companies to scale their advocacy pool by reaching out to customers across their lifecycle in all their touchpoints with the brand. Boost sales, advocacy, and loyalty with our customer lifecycle marketing platform that automated your customer-base insight-led engagement and activation.

Top keywords

advocacy5×4.31%
customer4×3.45%
base2×1.72%
companies2×1.72%
content2×1.72%
empowers2×1.72%
engagement2×1.72%
lifecycle2×1.72%
marketing2×1.72%
opportunities2×1.72%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs Base

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

1. Listing metadata

Base

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

Base · 0 changes

9. App details

Frequently asked

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