360 SMS App vs Messagepoint Connected for Salesforce Sales and Service Clouds

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Enables sales and service reps to easily select correspondence and other documents directly from Salesforce. Reps choose the appropriate email and print communications authored and managed in Messagepoint. An optional interview questionnaire drives personalized content. Lastly, controlled editing experiences enable reps to edit each communication for further personalization before releasing for approval or delivery. Messagepoint enables marketers and business users to self-manage their own content, and to define the rules that drive content variations enabling advanced personalization. Additionally, content may be shared between teams, touchpoints and channels. Email correspondence is assembled by Messagepoint and returned to Email Studio for delivery and tracking purposes in Marketing Cloud. Print correspondence is routed to a print service provider or to your own print/mail processing via native composition capabilities or delivery connectors with third-party composition engines like Quadient Inspire.