Side-by-side comparison · 24 data points
Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.
| 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) | |
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The NeuraFlash Chatbot for Salesforce provides: ● NLP via Google DialogFlow ● Pro-Active Engagement & Targeting ● 25 languages+ ● Escalation to Salesforce Live Agent/LiveMessage ● Migration to/from Einstein Bot ● HIPAA Compliant
| Metric | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.9 ★ |
| Total reviews | ★ 1.3k | 8 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 16 supported | 1 supported |
| Listed since | May 2016 | Oct 2017 |
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) audit
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| Keyword | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) |
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| chatbot | #20 | #3 |
| real life conversational | #12 | #12 |
No tracked changes.
Both 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) offer paid plans only. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid; Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) starts at paid. Compare the per-tier features in the Pricing section above before committing.
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★, 1,280 reviews) and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) (4.9★, 8 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce holds the higher average rating (4.9★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.