Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution cheaper?

Both 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Round Robin Distributor: Lead Assignment, Case Assignment & Distribution offer paid plans only. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid; Round Robin Distributor: Lead Assignment, Case Assignment & Distribution starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★, 1,280 reviews) and Round Robin Distributor: Lead Assignment, Case Assignment & Distribution (4.9★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution?

Round Robin Distributor: Lead Assignment, Case Assignment & Distribution holds the higher average rating (4.9★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 11), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Round Robin Distributor: Lead Assignment, Case Assignment & Distribution typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs Round Robin — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Round Robin Distributor

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Round Robin Distributor
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“ Round Robin Distributor assigns leads/cases to live agents in real time based on a configurable business logic. Round Robin Distributor also lets you perform: • Schedule based assignments • Relationship-based assignments • Load Balancing”243 chars
Description	1182 / 2000 chars59% used	1196 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Mirketa Inc

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Round Robin Distributor: Lead Assignment, Case Assignment & Distribution
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Round Robin Distributor: Lead Assignment, Case Assignment & Distribution
Rating	4.9 ★	★ 4.9 ★
Total reviews	★ 1.3k	11
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	7
Languages	16 supported	1 supported
Listed since	May 2016	Mar 2016

AppRanks verdict

Generated from live data on this page

The call

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Round Robin Distributor: Lead Assignment, Case Assignment & Distribution are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, Round Robin Distributor: Lead Assignment, Case Assignment & Distribution at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 11), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Round Robin Distributor: Lead Assignment, Case Assignment & Distribution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Round Robin Distributor: Lead Assignment, Case Assignment & Distribution audit

Listed	May 6, 2016	March 8, 2016

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Round Robin Distributor

1. Smart Scheduling: Performs inbound record distribution and assignment based on the reps’ work schedule, load in the current cycle, skill-based, geographies-based, past relationships with companies, lead source etc.
2. Real time Assignment: Round Robin Distributor takes into account data enrichment issues. Activity Log is an inbuilt feature that aids in tracking real-time case/lead assignments in your org
3. Efficient Tracking System- Out of the box reports & dashboards to track user status, ensures priority-based case routing to right team & real-time alerts on lead/ case/ account/ opportunity assignment. Exclusive feature for cross-object assignment.
Flexible & Quick Configuration Set up any distribution or assignment criteria in minutes without complex coding.
Advanced Reporting & Dashboards Track assignment trends, monitor workloads, and boost productivity with custom and standard Salesforce reports.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Round Robin Distributor
lead case	#4	#3
marketo	#3	#9
lead capture	#63	#108

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Round Robin Distributor

Round Robin Distributor is the most effective way for distribution and automation of Leads, Opportunities, Accounts and Case assignment in just a few steps, helping you by not missing out on potential business. It lets you configure any distribution/assignment criteria in minutes. Route leads,cases,accounts & opportunities to the right agent in the right team at right time Load balancing/Weighted Allocation. Enhance teams’ productivity by handling open items with reps/teams Users can create teams dedicated to case or lead distribution. A focused and organized approach to managing and assigning records. Distributes workload evenly among team members and prevents overload Fair and balanced allocation of tasks, leads, cases, or other work items among team members, avoiding overburdening specific individuals or leaving others with lighter workloads. Reassign from Queue and Release and Reassign from Detail Integrates with your existing Salesforce queues/assignment rules. Integrate with different marketing automation software. Custom/Standard Reports for higher visibility and productivity. Configurable Alerts and smart Dashboards Notification option via task, email, or both

Top keywords

assignment3×1.76%
distribution3×1.76%
leads3×1.76%
team3×1.76%
teams3×1.76%
accounts2×1.18%
allocation2×1.18%
among2×1.18%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Round Robin Distributor

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Round Robin Distributor

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Round Robin Distributor · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Round Robin Distributor: Lead Assignment, Case Assignment & Distribution?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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