Which has better reviews, Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) has the higher average rating (5.0★ from 45 reviews) compared to Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s (4.7★ from 137 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

Both apps are one-click installs from the Salesforce AppExchange. Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s has the deeper published review base (137 vs 45), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s typically suits early-stage and growth-mode teams based on its published review base (137 reviews). sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) typically suits early-stage and growth-mode teams based on its published review base (45 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s and sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

Migration support varies by app and category. Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s and sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Tenfold NextGen CTI vs sFiles | Connect to — Salesforce

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s vs sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

Side-by-side comparison · 24 data points

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

4.7·137reviews

salesforcepaid

1. Listing metadata

Field-level data

	Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s	sFiles \| Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)
Tagline	“CTI & Telephony - Cisco, Avaya, Genesys, BroadSoft, Skype, InContact & More Service Cloud Voice (BYOT) \| HVS \| Einstein \| Click-to-Dial \| Screen-pop \| Call Logging \| Omni-Channel \| NLP \| Case Management \| Call Notes \| Call Recording”233 chars	“Create folders in SharePoint Online (Microsoft 365) linked to individual records in Salesforce. Upload, download, edit, and rename from Salesforce with a single click! Do even more with code and flows using the sFiles API! Only FedRAMP Compliant solution.”255 chars
Description	1152 / 2000 chars58% used	1154 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Tenfold	Upsource Solutions

At a glance

8 metrics · auto-computed

Feature comparison between Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s and sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)
Metric	Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s	sFiles \| Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 137	45
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	16 supported	1 supported
Listed since	Jan 2016	Aug 2019

AppRanks verdict

Generated from live data on this page

The call

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) edges out Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s at paid, sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s has the larger user base (137 reviews vs 45), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams); mid-market and enterprise admins with specific feature requirements should evaluate both — Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s's 137-review base may include the workflow context that matches your specific use case better than sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s audit • sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) audit

Listed	January 3, 2016	August 29, 2019

Last updated	—	—

3. Features

As listed by each developer

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

Salesforce CTI with existing PBX & ACD: Avaya CM, Avaya IP Office, Avaya Aura, Cisco UCM, Cisco HCS, Cisco UCCX, Cisco UCCE, Cisco Finesse, Genesys PureEngage, Skype, BroadSoft, RingCentral, Unify, Alcatel, Nortel, NEC, NetSapiens, InContact & More
Improve Customer Satisfaction & Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) • Complete context at your reps fingertips • Streamline case management and data capture workflow
Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps & Dispositions • Streamline Workflows • Support Blind & Warm Transfers • Support Custom Objects, Cases, Opportunities

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

Quick and Easy Setup ✔ Fastest and easiest setup out there, less than 30 minutes by following our step-by-step in-app wizard! Want a hand from an expert? Schedule a call with our Test Drive Team.
Store in SharePoint and live in Salesforce ✔ Folders and files live in SharePoint Online (Office 365) without the need to synchronize any files with Salesforce. So you get to live in Salesforce without any impact to Salesforce file storage limits.
🔒 Secure ✔ Only FedRAMP Compliant solution Some tools expose sensitive info to Experience Cloud, but sFiles enterprise-level security enforces your SharePoint domain permissions, preserves system compliance, and keeps everything hidden from the world.
sFiles fully supports mobile (SF1) experience ✔ Tested and designed for Salesforce Mobile app ✔ Limited support for Field Service Mobile app
Unlimited file size uploads! ✔ sFiles' lightning component allows unlimited file size uploads
Powerful API opens up powerful features including: (sFiles Enterprise) ✔ Setup SharePoint folders from Apex. ✔ Perform actions when Salesforce record changes. ✔ Upload files ✔ Set custom columns in SharePoint .. and more!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s	sFiles \| Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)
service cloud voice	#1	Not ranked
and service cloud	#3	Not ranked
cloud voice	#3	Not ranked
microsoft 365	Not ranked	#3
500 following limit	Not ranked	#8

6. App details

Long-form description · keyword frequency

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data. With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities. SERVICE CLOUD VOICE (BYOT) Integrate your existing phone system with Service Cloud Voice. Click to dial, call controls, agent status, IVR data, real-time transcription, and more! HIGH VELOCITY SALES & EINSTEIN CALL COACHING Automatically move your sales cadence forward when making calls. View post-call AI analysis with Einstein Call Coaching. OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls. ENTERPRISE GRADE PLATFORM 24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.

Top keywords

salesforce5×3.23%
call3×1.94%
integration3×1.94%
support3×1.94%
agent2×1.29%
agents2×1.29%
call coaching2×1.29%
calls2×1.29%
capabilities2×1.29%
cloud2×1.29%
cloud voice2×1.29%
coaching2×1.29%

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

The most complete and trusted native solution in AppExchange to integrate Salesforce and SharePoint Online's Sites and Document Libraries (included with Microsoft 365 licenses) quickly and powerfully at a record level, with automatic creation of complex folder structures. ✔ Only FedRAMP Compliant solution ✔ In App Easy Set-Up Wizard ✔ Download / Upload / Update Files and Folders ✔ Unlimited File Size Uploads ✔ Unlimited Objects ✔ Enterprise Security for Experience Cloud ✔ Link Files and Folders to Salesforce Records ✔ Customize Your Branding ✔ Auto-Create Folder Structures ✔ Easily Enable/Disable Features Reach out to our dedicated TEST DRIVE TEAM: [email protected] Enterprise version available with: · Specialized Experience Cloud (Community) components · API access to allow custom automation of folder management and file uploads · Support for multiple sites/document libraries at an app-instance level · Connect multiple Teams site libraries to Salesforce ★ 30 Minutes to get your users online ★ Our US-based Test Drive Team is always available to help you out. Click "Get It Now" to start your no-obligation, 14 day free trial. ★

Top keywords

folder3×1.86%
libraries3×1.86%
salesforce3×1.86%
available2×1.24%
cloud2×1.24%
document2×1.24%
document libraries2×1.24%
drive

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s vs sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s

1. Listing metadata

sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams) cheaper?

Which has better reviews, Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

Should I choose Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s or sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s and sFiles | Connect to SharePoint Online! (Integrate with Microsoft 365 and Teams)?