Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s for Salesforce
By Tenfold
- Category rank
- #54 in Productivity
- Price from
- $20 / user / month (USD)
- Listing audit
- 71/100
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is a Salesforce AppExchange app by Tenfold. With a rating of 4.7★ from 137 reviews, it currently ranks #54 in the Productivity category.
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is the #54 ranked Productivity app on Salesforce, with a 4.7 average rating from 137 reviews, as a paid app, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s ranks #54 of 1,693 in Productivity on Salesforce. It holds a 4.7★ average from 137 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.7★ average across 137 reviews
- +Listed on Salesforce since 2016
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
How Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s works
Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data.
With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities.
SERVICE CLOUD VOICE (BYOT) Integrate your existing phone system with Service Cloud Voice. Click to dial, call controls, agent status, IVR data, real-time transcription, and more!
HIGH VELOCITY SALES & EINSTEIN CALL COACHING Automatically move your sales cadence forward when making calls. View post-call AI analysis with Einstein Call Coaching.
OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls.
ENTERPRISE GRADE PLATFORM 24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.
Key features
- Salesforce CTI with existing PBX & ACD: Avaya CM, Avaya IP Office, Avaya Aura, Cisco UCM, Cisco HCS, Cisco UCCX, Cisco UCCE, Cisco Finesse, Genesys PureEngage, Skype, BroadSoft, RingCentral, Unify, Alcatel, Nortel, NEC, NetSapiens, InContact & More
