Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s for Salesforce
By Tenfold
- Category rank
- #54 in Productivity
- Price from
- $20 / user / month (USD)
- Listing audit
- 71/100
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is a Salesforce AppExchange app by Tenfold. With a rating of 4.7★ from 137 reviews, it currently ranks #54 in the Productivity category.
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is the #54 ranked Productivity app on Salesforce, with a 4.7 average rating from 137 reviews, as a paid app, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s ranks #54 of 1,693 in Productivity on Salesforce. It holds a 4.7★ average from 137 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +4.7★ average across 137 reviews
- +Listed on Salesforce since 2016
Cons
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
How Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s works
Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data.
With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities.
SERVICE CLOUD VOICE (BYOT) Integrate your existing phone system with Service Cloud Voice. Click to dial, call controls, agent status, IVR data, real-time transcription, and more!
HIGH VELOCITY SALES & EINSTEIN CALL COACHING Automatically move your sales cadence forward when making calls. View post-call AI analysis with Einstein Call Coaching.
OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls.
ENTERPRISE GRADE PLATFORM 24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.
Key features
- Salesforce CTI with existing PBX & ACD: Avaya CM, Avaya IP Office, Avaya Aura, Cisco UCM, Cisco HCS, Cisco UCCX, Cisco UCCE, Cisco Finesse, Genesys PureEngage, Skype, BroadSoft, RingCentral, Unify, Alcatel, Nortel, NEC, NetSapiens, InContact & More
- Improve Customer Satisfaction & Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) • Complete context at your reps fingertips • Streamline case management and data capture workflow
- Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps & Dispositions • Streamline Workflows • Support Blind & Warm Transfers • Support Custom Objects, Cases, Opportunities
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (5)
role not classified yet
- Call LoggingRecord and track call details for better communication management.
- Call RecordingRecord calls for training, compliance, and quality assurance purposes.
- Click-to-CallInitiate calls directly from your platform with a single click.
- Omnichannel SupportAccess support seamlessly across multiple channels and platforms.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
Ratings and reviews
Reviews for this app aren't archived by AppRanks yet — read them on Salesforce.
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Productivity#54of 1,693Top 4%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s ranks for 36 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #2
- Rank #4
- Rank #4
Competitors & alternatives
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s doesn't have curated competitor matchups yet.Other tracked Productivity apps on Salesforce:
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Frequently asked questions
What is Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is a Salesforce app by Tenfold, listed in Productivity. It holds a 4.7-star average from 137 reviews on Salesforce. It has been listed since 2016.
Is Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s free?
No. Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s has no free plan on Salesforce; the paid plan is $20 / user / month (USD). Listed plans: Default Plan.
Where does Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s rank on Salesforce?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s ranks #54 of 1,693 apps in Productivity on Salesforce.