Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s for Salesforce AppExchange
By Tenfold
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is the #44 ranked productivity app on Salesforce, with a 4.7 average rating from 137 reviews, as a paid app, as of July 8, 2026.
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is a Salesforce AppExchange app by Tenfold. With a rating of 4.7★ from 137 reviews, it currently ranks #44 in the Productivity category.
AppRanks data: Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s ranks #44 in Productivity on Salesforce AppExchange, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is a highly rated Salesforce app with a growing review traction. It is listed in the Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 137 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Published by Tenfold — established developer track record
Cons
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s
How Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s works
Tenfold NextGen CTI Enables companies to increase productivity, improve customer experience and make better business decisions with meaningful data.
With over 100 5-star reviews in the Salesforce AppExchange, Tenfold works closely with the Salesforce team to ensure deep product alignment and early integration with the newest Salesforce capabilities.
SERVICE CLOUD VOICE (BYOT) Integrate your existing phone system with Service Cloud Voice. Click to dial, call controls, agent status, IVR data, real-time transcription, and more!
HIGH VELOCITY SALES & EINSTEIN CALL COACHING Automatically move your sales cadence forward when making calls. View post-call AI analysis with Einstein Call Coaching.
OMNI-CHANNEL INTEGRATION & BLENDED AGENT SUPPORT Full integration of Salesforce Omni-Channel, allowing agents to work digital channels from Salesforce while leveraging external routing of system such as Genesys, Cisco, Avaya & others for calls.
ENTERPRISE GRADE PLATFORM 24/7 support, high-uptime, language localization, SSO, Multi-PBX support, blend internal & outsourced agents, role-based UIs & other capabilities core to any enterprise’s success.
Key features
- Salesforce CTI with existing PBX & ACD: Avaya CM, Avaya IP Office, Avaya Aura, Cisco UCM, Cisco HCS, Cisco UCCX, Cisco UCCE, Cisco Finesse, Genesys PureEngage, Skype, BroadSoft, RingCentral, Unify, Alcatel, Nortel, NEC, NetSapiens, InContact & More
- Improve Customer Satisfaction & Customer Experience • Immediately recognize callers with inbound/outbound screen-pops • Reduce Average Handle Time (AHT) • Complete context at your reps fingertips • Streamline case management and data capture workflow
- Increase Productivity • Click to Call • Automatically log calls • Eliminate Manual Searching • Notes, Next Steps & Dispositions • Streamline Workflows • Support Blind & Warm Transfers • Support Custom Objects, Cases, Opportunities
Category rankings
As of Jul 8, 2026- Productivity#44of 1,624Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s ranks for 28 keywords across Salesforce AppExchange. Here are the top 3:
- 1.channelRank #2
- Rank #2
- Rank #2
Competitors & alternatives
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100sdoesn't have curated competitor matchups yet. Other tracked productivity apps on Salesforce:
Frequently asked questions
What is Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is an app for Salesforce. It currently holds a 4.7-star rating from 137 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Tenfold.
Is Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s free?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s is actively installed across Salesforce stores tracked by AppRanks. Its review base of 137 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Productivity category on Salesforce.
Where does Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s rank on Salesforce?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s currently sits at position #44 in the Productivity category on Salesforce. That places it in the top 3% of 1,624 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s support?
Tenfold NextGen CTI - Service Cloud Voice, Omni-Channel - Cisco Avaya +100s declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.