Which has better reviews, Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View has the higher average rating (5.0★ from 33 reviews) compared to Escalation Management (3.2★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View holds the higher average rating (5.0★ vs 3.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Both apps are one-click installs from the Salesforce AppExchange. Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View has the deeper published review base (33 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Escalation Management typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View typically suits early-stage and growth-mode teams based on its published review base (33 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Escalation Management and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Migration support varies by app and category. Escalation Management and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Escalation Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Escalation Management vs Proton Text with — Salesforce

Escalation Management vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Name: Escalation Management
Availability: OnlineOnly
Rating: 3.2 (5 reviews)

Side-by-side comparison · 24 data points

Escalation Management

3.2·5reviews

Use this simple Escalations custom app as a baseline business process for managing escalations - sensitive internal or customer issues that need executive visibility, complete collaboration, and dedicated project management to effectively resolve.

salesforcefree

Change

1. Listing metadata

Field-level data

	Escalation Management	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
Tagline	“Use this simple Escalations custom app as a baseline business process for managing escalations - sensitive internal or customer issues that need executive visibility, complete collaboration, and dedicated project management to effectively resolve.”247 chars	“SMS/MMS Text Lightning Component with Integration to Salesforce® Objects. 1-to-1 texting with optional Google Translate and Sms2Agent features. Proton Blaster handles bulk SMS to thousands, and our automation library makes SMS part of your workflow.”249 chars
Description	379 / 2000 chars19% used	1181 / 2000 chars59% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Salesforce Labs	Proton 7 Group

At a glance

8 metrics · auto-computed

Feature comparison between Escalation Management and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
Metric	Escalation Management	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
Rating	3.2 ★	★ 5.0 ★
Total reviews	5	★ 33
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	5 tiers
Listed features	1	★ 9
Languages	1 supported	16 supported
Listed since	Dec 2014	Aug 2018

Listed	December 4, 2014	August 28, 2018

Last updated	—	—

3. Features

As listed by each developer

Escalation Management

As of Spring 2018, the app is now Lightning-ready!

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗘𝗔𝗦𝗬 𝟭-𝗧𝗢-𝟭 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 ▸ Text Contacts, Leads, and Users from a Home or record page, Utility Bar or Mobile app. ▸ Link to records ▸ Scheduled texts ▸ Send images & files ▸ Out-of-Office autoreply/forwarding
★★★★★ 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗔𝗡𝗗 𝗧𝗘𝗖𝗛 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ▸ Read our reviews — all five stars! There's a reason for that ▸ You get personalized support for set up and ongoing needs ▸ You are important to us ▸ Special attention for nonprofit customers
𝗕𝗨𝗟𝗞 𝗦𝗠𝗦 & 𝗠𝗠𝗦 𝗕𝗟𝗔𝗦𝗧𝗦 ▸ Blast to thousands of Campaign Members, with full integration to Campaign reporting and opt-out. ▸ Blast to any object List View or CSV list import. ▸ Powerful response handling and real-time error reporting.
𝗕𝗘𝗦𝗧 𝗣𝗥𝗜𝗖𝗜𝗡𝗚 𝗙𝗢𝗥 𝗡𝗢𝗡𝗣𝗥𝗢𝗙𝗜𝗧𝗦 ▸ Proton Text is available to nonprofit organizations, priced on a sliding scale to be affordable to everyone. ▸ Nonprofits can join the Twilio Impact program for additional savings on all usage fees.
𝗢𝗣𝗧-𝗜𝗡 / 𝗢𝗣𝗧-𝗢𝗨𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 ▸ Easily comply with privacy best practices for opt-in and opt-out preferences. ▸ Proton Text automatically handles setting opt-in/out, based on recipient responses to 1-to-1 texts, blasts, notifications.
𝗧𝗘𝗫𝗧 𝗧𝗘𝗠𝗣𝗟𝗔𝗧𝗘𝗦 𝗪𝗜𝗧𝗛 𝗠𝗘𝗥𝗚𝗘 𝗩𝗔𝗥𝗜𝗔𝗕𝗟𝗘𝗦 ▸ Use {!MergeVariables} to personalize 1-to-1 texts and blast messages to thousands. ▸ Proton Text comes with merge variables for standard fields, and you can create your own.
𝗔𝗚𝗘𝗡𝗧𝗙𝗢𝗥𝗖𝗘 𝗥𝗘𝗔𝗗𝗬! ▸ Sms2Agent provides direct agent interactions via your mobile phone texting app. ▸ View Agent Conversations. ▸ Apex Action generates a transcript of all Proton Text conversations related to recipient or any recordId.
𝗥𝗘𝗔𝗟𝗧𝗜𝗠𝗘 𝗚𝗢𝗢𝗚𝗟𝗘 𝗧𝗥𝗔𝗡𝗦𝗟𝗔𝗧𝗘 ▸ Proton GTX (additional subscription) provides realtime translation powered by Google Translate. ▸ Enhance your customer satisfaction by connecting in any of 100+ languages!
𝗡𝗔𝗧𝗜𝗩𝗘 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 𝗖𝗟𝗢𝗨𝗗 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡 ▸ Nonprofit Cloud integration, linking conversations to Fundraising, Gifts, Donor Management and Program Management records. ▸ Field Service Cloud integration ▸ Education Cloud integration

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Escalation Management	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
enables	Not ranked	#3
text	Not ranked	#3
executive	#5	Not ranked
setup campaign	Not ranked	#5

6. App details

Long-form description · keyword frequency

Escalation Management

Components for the Escalations App: 1) 2 record types & page layouts a) One for ‘standard’ escalations b) One for ‘executive outreaches’ (escalations for the purpose of requesting an executive to reach out to the customer) 2) 66 custom fields 3) Custom report type for escalations 4) Custom user profile ***NEW*** 5) Global Escalations dashboard and a host of custom reports

Top keywords

escalations5×8.33%
custom4×6.67%
executive2×3.33%

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗕𝗢𝗢𝗦𝗧 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗔𝗧𝗜𝗦𝗙𝗔𝗖𝗧𝗜𝗢𝗡 & 𝗧𝗘𝗔𝗠 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗩𝗜𝗧𝗬 𝗪𝗜𝗧𝗛 𝗦𝗠𝗦 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 Customers & leads want to text from their phones and you need to integrate those conversations into your Salesforce workflow. Your team saves time and money, while driving up lead conversation through interaction frequency and velocity. Proton Text looks and feels like a messaging app on your phone, with timestamped talk bubbles 💬, error reporting, emojis 😃, photos and file📎 attachments. Maximize productivity with scheduled texts, QuickResponse templates that personalize frequently-used messages, and Out-of-Office autoreply & forwarding. Automate your texts for Appointment Reminders, Text-to-Case, Text-to-Lead & Lead Nurturing flows, and more. 𝗬𝗢𝗨 𝗞𝗡𝗢𝗪 𝗬𝗢𝗨 𝗪𝗔𝗡𝗧 𝗔 𝗣𝗥𝗢𝗧𝗢𝗡 𝗕𝗟𝗔𝗦𝗧𝗘𝗥! Proton Blaster schedules SMS Blasts to Campaign Members or any List View or CSV file. Automatic response handling, opt-in/opt-out management, and real-time error reporting. Enables marketing and privacy best practices. 14-Day Free Trial. Email [email protected] for a live demo! Setup videos and free automation at www.protontext.com.

Top keywords

com2×1.46%
error2×1.46%
error reporting2×1.46%
file2×1.46%
lead2×1.46%
proton2×1.46%
reporting2×1.46%
text2×1.46%
texts2×1.46%

Escalation Management vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Escalation Management

1. Listing metadata

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View cheaper?

Which has better reviews, Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Should I choose Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Which is faster to set up, Escalation Management or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Escalation Management and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?