Escalation Management for Salesforce AppExchange
Escalation Management is the #93 ranked agent productivity app on Salesforce, with a 3.2 average rating from 5 reviews, with a free plan available, as of July 8, 2026.
Escalation Management is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.2★ from 5 reviews, it currently ranks #93 in the Agent Productivity category.
AppRanks data: Escalation Management ranks #93 in Agent Productivity on Salesforce AppExchange, placing it in the top 31% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Escalation Management is a mixed-rating Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (3.2★) — read recent low-star reviews before committing
- −Limited review base (5) — ratings can shift significantly with new feedback
Looking to switch from Escalation Management?
See Escalation Management's alternatives ranked by audit score, rating, and review velocity.
About Escalation Management
How Escalation Management works
Components for the Escalations App:
1) 2 record types & page layouts a) One for ‘standard’ escalations b) One for ‘executive outreaches’ (escalations for the purpose of requesting an executive to reach out to the customer)
2) 66 custom fields
3) Custom report type for escalations
4) Custom user profile
*NEW* 5) Global Escalations dashboard and a host of custom reports
Key features
- As of Spring 2018, the app is now Lightning-ready!
Category rankings
As of Jul 8, 2026- Agent Productivity#93of 306Top 31%
- Customer Service#442of 1,105Top 40%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Escalation Management ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- Rank #4
Competitors & alternatives
Escalation Managementdoesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Escalation Management?
Escalation Management is an app for Salesforce. It currently holds a 3.2-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2014. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Who uses Escalation Management?
Escalation Management is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Escalation Management rank on Salesforce?
Escalation Management currently sits at position #93 in the Agent Productivity category on Salesforce. That places it in the top 30% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.