Escalation Management for Salesforce
- Category rank
- #99 in Agent Productivity
- Price
- Free plan
- Listing audit
- 61/100
Escalation Management is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.2★ from 5 reviews, it currently ranks #99 in the Agent Productivity category.
Escalation Management is the #99 ranked Agent Productivity app on Salesforce, with a 3.2 average rating from 5 reviews, free to use, as of Nov 7, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Escalation Management ranks #99 of 316 in Agent Productivity on Salesforce. It holds a 3.2★ average from 5 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2014
Cons
- −Average rating below 4.0 (3.2★) — read recent low-star reviews before committing
- −Only 5 reviews — the average can still move with a few new ratings
About Escalation Management
How Escalation Management works
Components for the Escalations App:
1) 2 record types & page layouts a) One for ‘standard’ escalations b) One for ‘executive outreaches’ (escalations for the purpose of requesting an executive to reach out to the customer)
2) 66 custom fields
3) Custom report type for escalations
4) Custom user profile
*NEW* 5) Global Escalations dashboard and a host of custom reports
Key features
- As of Spring 2018, the app is now Lightning-ready!
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
