Which works better for small vs large Salesforce AppExchange stores?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). Messaging Made Easy - SMS, Viber and WhatsApp aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Cisco Customer vs Messaging Made Easy — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Messaging Made Easy - SMS, Viber and WhatsApp

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Messaging Made Easy - SMS, Viber and WhatsApp
Tagline	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars	“Quickly and reliably send SMS, Viber and WhatsApp messages from Salesforce. ✅ OTPs, PIN codes & user verification ✅ Notifications & reminders ✅ Appointment confirmation & cancellations ✅ Marketing & promotions ✅ High volume and bulk text messaging ”249 chars
Description	1140 / 2000 chars57% used	639 / 2000 chars32% used
Screenshots	—	—
Languages	enja	en
Platforms	Shopify	Shopify
Developer	Cisco Systems, Inc.	Groundwork Apps Ltd

At a glance

9 metrics · auto-computed

Feature comparison between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Messaging Made Easy - SMS, Viber and WhatsApp
Metric	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Messaging Made Easy - SMS, Viber and WhatsApp
Rating	5.0 ★	5.0 ★
Total reviews	★ 5	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 7
Languages	2 supported	1 supported
Listed since	Oct 2014	Aug 2023

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Messaging Made Easy - SMS, Viber and WhatsApp
easy sign	Not ranked	#100

9. App details

Long-form description · keyword frequency

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco2×1.26%
cisco cjp2×1.26%
cjp2×1.26%
control2×1.26%

Messaging Made Easy - SMS, Viber and WhatsApp

Unlock the true potential of your customer communication with Messente for Salesforce. Our integration bridges the powerful capabilities of Messente's global messaging platform with Salesforce's robust CRM functionalities, paving the way for seamless, personalized, and effective communications. Send SMS, Viber, and WhatsApp messages quickly and easily, through our native components, Salesforce Flow, or Apex, to integrate seamlessly with your business processes. Our powerful messaging app makes it easy to send SMS, Viber, and WhatsApp messages individually or in bulk to your Contacts, Leads, Person Accounts, and any custom object.

Top keywords

messages2×2.25%
messaging2×2.25%
salesforce2×2.25%
send2×2.25%
send sms2×2.25%
send sms viber2×2.25%
sms2×2.25%
sms viber2×2.25%
viber2×2.25%
viber and whatsapp2×2.25%
whatsapp2×

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Messaging Made Easy - SMS, Viber and WhatsApp

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

1. Listing metadata

Messaging Made Easy - SMS, Viber and WhatsApp

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

Messaging Made Easy - SMS, Viber and WhatsApp · 1 changes

9. App details

Frequently asked

Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Messaging Made Easy - SMS, Viber and WhatsApp cheaper?

Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Messaging Made Easy - SMS, Viber and WhatsApp?

Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Messaging Made Easy - SMS, Viber and WhatsApp?

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Messaging Made Easy - SMS, Viber and WhatsApp?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange stores?

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