Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds (5.0★, 5 reviews) and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

It depends on what you're optimizing for. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds fits better if you prioritize broader integrations; smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Both apps are one-click installs from the Salesforce AppExchange marketplace. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App has more onboarding documentation maturity (6 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Migration support varies by app and category. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Cisco Customer vs smrtPhone: CTI Dialer — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs smrtPhone

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	smrtPhone
Tagline	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars	“Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.”252 chars
Description	1140 / 2000 chars57% used	1130 / 2000 chars56% used
Screenshots	—	—
Languages	enja	en
Platforms	Shopify	Shopify
Developer	Cisco Systems, Inc.	smrtStudio Global Inc
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App
Metric	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	smrtPhone: CTI Dialer \| Phone \| Power Dialer \| Text / SMS \| Video \| Mobile App
Rating	5.0 ★	5.0 ★
Total reviews	5	★ 6
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	2 supported	1 supported
Listed since	Oct 2014	May 2023

Last updated	—	—

3. Features

As listed by each developer

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Open CTI Integration with Agent Screen Pop, Call Controls and Click-to-call
Call Center Build, Administration and Management within Salesforce
Call Center Data, IVR, Routing Rules and Reporting within Salesforce

smrtPhone

ALL YOU NEED, ALL IN ONE PHONE PLATFORM Stop pushing data between multiple systems and eliminate data leakage. Your single source: CTI dialer, voice, SMS / MMS, Power Dialer, DNI, lead source manager, Mobile App, call monitoring & recording, and more!
GET INSTANT HELP Friendly, responsive, and *live* Support. No bots. No sending emails into a black hole. Our team has a 96% satisfaction rating. Plus, 300+ how-to guides, explainer videos, and FAQs are easy to search. Get the answers you need, now.
TRY OUR FREE TRIAL Clients love our simple pay-as-you-go model with easy tracking. Single company-level subscription and shared usage gives staffing flexibility and means you only pay for what you use. No contract required - start your free trial today!
POWER DIALER FOR MULTI-LINE DIALING Our multi-line power dialer is designed to supercharge your outbound calling. Pull lists directly from Salesforce or via spreadsheet upload. Auto-synced to Salesforce with flexible, swappable seats and free metrics.
TEAM MANAGEMENT CAPABILITIES smrtPhone Pro is for growing businesses looking to build out their teams, easily. Group inboxes, call monitoring, unlimited users, area code matching and more. Call and SMS Flows allow for inbound routing to the right team.
CHROME EXTENSION FOR EFFICIENCY Make and receive calls with full access to your contacts and call notes, even when logged out of Salesforce. Call and text directly from smrtPhone’s Chrome Extension, or receive communication while browsing other sites.
FREE KPI REPORTS smrtPhone’s robust reporting offers a range of performance metrics including by agent, phone number, power dialing campaign, time ranges, & more. Call data goes straight into your Salesforce Org, filling out your deal cycle with metrics.
FLEXIBLE IVR AND CALL ROUTING Save time and provide superior customer service with customized, automated menus for incoming calls and texts. Route communication to users or teams, use APIs for for complex cadences, and create time-based automations.
FREE AND ADVANCED VIDEO CALLING smrtPhone offers free 1:1 video calling up to 30 minutes for every user, and Pro Users get video conference calling up to 4 hours included in the Pro subscription. Video Call Recordings, Whiteboards, Q&A settings and more.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	smrtPhone
lead capture	Not ranked	#68
sign and fill	Not ranked	#110
contract	Not ranked	#120

9. App details

Long-form description · keyword frequency

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco2×1.26%
cisco cjp2×1.26%
cjp2×1.26%
control2×1.26%

smrtPhone

smrtPhone is an all-in-one phone system for sales-driven businesses featuring inbound and outbound voice and text. Maximize efficiency and skyrocket productivity with our full-featured platform including CTI dialer, integrated AI tools that capture call summaries, keywords, and outcomes, dedicated Mobile App, browser dialer, Lead Source Management, SMS texting, and multi-line Power Dialer. Use within Salesforce or invite users (such as VAs) who never see your CRM data. EASY TO SET UP, FLEXIBLE TO LAST A LIFETIME smrtPhone is ‘out of the box’ and ready to go within minutes, no workarounds or complicated setup. Yet it also has layers and depth that allow you to customize the platform for your unique business as you grow. Instant purchasing of phone numbers, easy drag & drop call flows, with everything effortlessly synced in real time. FULL FEATURED Instant phone numbers, voice, text, customized incoming call/text routing, IVR, voice, SMS / MMS, advanced user management, call monitoring, call recording, skip tracing and DNC scrubbing, tracking phone numbers, plus more! - all effortlessly synced with Salesforce.

Top keywords

call5×2.94%
phone4×2.35%
dialer3×1.76%
numbers3×1.76%
phone numbers3×1.76%
text3×1.76%
voice3×1.76%
effortlessly2×1.18%
effortlessly synced2×

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs smrtPhone

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

1. Listing metadata

smrtPhone

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

smrtPhone · 2 changes

9. App details

Frequently asked

Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App cheaper?

Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?