Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds (5.0★, 5 reviews) and link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds has more onboarding documentation maturity (5 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Migration support varies by app and category. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Cisco Customer vs link|that Cube - CTI — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more
Tagline	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars	“The link\|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.”246 chars
Description	1140 / 2000 chars57% used	570 / 2000 chars28% used
Screenshots	—	—
Languages	enja	enfrdezh_TW
Platforms	Shopify	Shopify
Developer	Cisco Systems, Inc.	YouCon GmbH

At a glance

9 metrics · auto-computed

Feature comparison between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
Metric	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more
Rating	5.0 ★	5.0 ★
Total reviews	★ 5	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	2 supported	4 supported
Listed since	Oct 2014	Oct 2014

Listed	October 6, 2014	October 10, 2014

Last updated	—	—

9. App details

Long-form description · keyword frequency

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco2×1.26%
cisco cjp2×1.26%
cjp2×1.26%
control2×1.26%

The link|that Cube was designed to make customer relations on all channels of your PBX and Call Center solution more efficient. Providing crucial information at the correct moment to your employees will speed up your sales and service processes immediately. Particular - but not exclusive - global companies with large-scaled customer sales/ service units and heterogenous system architectures benefit from it. The link|that Cube reduces costs, minimizes TCO, improves productivity, allows a 360° client view and results in the end in a much better customer journey.

Top keywords

customer3×3.41%
cube2×2.27%
link2×2.27%
link that cube2×2.27%
sales2×2.27%
service2×2.27%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

1. Listing metadata

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

7. Activity in the last 90 days

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more · 1 changes

9. App details

Frequently asked

Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more cheaper?

Which has better reviews, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

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More popular comparisons

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more?