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1. Listing metadata
Field-level data| Total ABA | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce | |
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| Total ABA | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce | |
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| Tagline | ||
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Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.
| Metric | Total ABA | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 1 | ★ 1.3k |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 3 | ★ 9 |
| Languages | 1 supported | 16 supported |
| Listed since | Jun 2014 | May 2016 |
Total ABA edges out 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Total ABA at paid, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Total ABA's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Total ABA; mid-market and enterprise admins with specific feature requirements should evaluate both — 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's 1,280-review base may include the workflow context that matches your specific use case better than Total ABA's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Total ABA audit • 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit
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| Keyword | Total ABA | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce |
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| appointment | #1103 | #21 |
No tracked changes.
Both Total ABA and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce offer paid plans only. Total ABA starts at paid; 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Total ABA has the higher average rating (5.0★ from 1 reviews) compared to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★ from 1,280 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Total ABA holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Total ABA typically suits early-stage and growth-mode teams based on its published review base (1 reviews). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Total ABA and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Total ABA" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.