Which has better reviews, Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the higher average rating (5.0★ from 2 reviews) compared to Formstack - Native form builder & data collection for Salesforce (4.7★ from 213 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. Formstack - Native form builder & data collection for Salesforce has the deeper published review base (213 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Formstack - Native form builder & data collection for Salesforce typically suits early-stage and growth-mode teams based on its published review base (213 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Formstack - Native form builder & data collection for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Migration support varies by app and category. Formstack - Native form builder & data collection for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Formstack - Native vs Zonka Feedback — Salesforce

Zonka Feedback vs Formstack - Native form builder & data collection for Salesforce

Side-by-side comparison · 24 data points

Zonka Feedback

5.0·2reviews

Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Formstack - Native form builder & data collection for Salesforce	Zonka Feedback
Tagline	“Formstack Forms for Salesforce is a 100% native Salesforce form builder. Dynamically prefill forms, generate and update records, and connect to any standard or custom object within your Salesforce account. Click "Get it Now" for a free 14-day trial!”250 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	1097 / 2000 chars55% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Intellistack	Zonka Feedback

At a glance

8 metrics · auto-computed

Feature comparison between Formstack - Native form builder & data collection for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	Formstack - Native form builder & data collection for Salesforce	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 213	2
Free plan	—	—
Pricing	paid	paid
Listed features	3	★ 9
Review velocity (30d)	0 new	—
Languages	1 supported	17 supported
Listed since	Sep 2014	Jan 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Formstack - Native form builder & data collection for Salesforce's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Formstack - Native form builder & data collection for Salesforce at paid, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Formstack - Native form builder & data collection for Salesforce has the larger user base (213 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT; mid-market and enterprise admins with specific feature requirements should evaluate both — Formstack - Native form builder & data collection for Salesforce's 213-review base may include the workflow context that matches your specific use case better than Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Formstack - Native form builder & data collection for Salesforce audit • Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT audit

Listed	September 4, 2014	January 13, 2023

Last updated	—	—

2. Features

As listed by each developer

Formstack - Native form builder & data collection for Salesforce

ELIMINATE DATA SILOS Forget about paper forms and data silos. Use Formstack for Salesforce to automate processes, from data collection to digital signature.
SAVE VALUABLE TIME Eliminate repetitive, time-consuming tasks with an all-in-one Salesforce solution. Formstack for Salesforce easily automates your most tedious processes.
CONSOLIDATE YOUR TOOLS Access a comprehensive suite of tools for Salesforce. Build digital forms, automate documents, and collect eSignatures without leaving Salesforce.

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Formstack - Native form builder & data collection for Salesforce	Zonka Feedback
survey builder	#9	#3
feedback form	#32	#15
surveys	#57	#9
survey app	#68	#7
survey	#60	#23

5. Quality signals

Reviews · velocity · latest sentiment

Signal	Formstack - Native form builder & data collection for Salesforce	Zonka Feedback
Average rating	4.7 ★ (213)	5.0 ★ (2)
Rating distribution	50% 40% 30% 20% 1100%	5— 4— 3— 2— 1—
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+1	—

5 latest reviews · each app

Formstack - Native form builder & data collection for Salesforce

Jul 24, 2026
Customer Support is Nonexistent I am so disappointed in the lack of support there is for this product. You can never get anyone on the phone. You have to submit a ticket (you don't get any kind of confirmation or copy of your submission btw). You wait and get an email that typically consists of a reference to instruc

6. App details

Long-form description · keyword frequency

Formstack - Native form builder & data collection for Salesforce

Forms for Salesforce Build a form, customize the design, and collect data directly within your Salesforce org. Dynamically prefill data from any object and reimagine your form experience. Features include: - Native Builder - Salesforce Drag-and-Drop Form Builder - Progressive Data Capture - Payment Processing - Community Cloud Forms - Powerful Security (reCAPTCHA and compliance for HIPAA, FedRamp, and FERPA Documents for Salesforce Connect your Forms for Salesforce with Documents for Salesforce to further realize your Salesforce vision and create a seamless experience from data collection to document generation and even digital signature through Formstack Sign. Documents for Salesforce features include: - Automated Document Creation - One-Click Salesforce Documents - Easy-to-Use Templates - Multiple Delivery Options - Flexible-Rules Engine - Digital Signature Collection (via Formstack Sign) Realize your Salesforce vision with Formstack for Salesforce. Click “Get it Now” to start your free 14-day trial!Or contact us to schedule a demo at https://www.formstack.com/contact-sales.

Top keywords

salesforce11×7.01%
data4×2.55%
documents4×2.55%
formstack4×2.55%
documents for salesforce3×1.91%
form3×1.91%
forms3×1.91%
builder2×1.27%
collection2×1.27%
digital2×1.27%
digital signature2×1.27%
document2×1.27%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%

Zonka Feedback vs Formstack - Native form builder & data collection for Salesforce

Zonka Feedback

1. Listing metadata

Formstack - Native form builder & data collection for Salesforce

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Quality signals

5 latest reviews · each app

6. App details

Frequently asked

Is Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Which has better reviews, Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Should I choose Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which is faster to set up, Formstack - Native form builder & data collection for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Formstack - Native form builder & data collection for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?