Universal Timeline vs 360 SMS App

As customers expect more from companies, the idea of the “customer platform” is essential. Salesforce is increasingly acting as an abstract customer lifecycle and interaction layer that sits above traditional transactional systems. Every person that touches the customer along their lifecycle should be a participant on a common, customer-centric platform. The more participants on the platform, the richer and more actionable the customer information, the more power the company has to innovate new ways to leverage that information to transform the customer experience. Customer satisfaction is higher when the customer does not need to repeat themselves across channels. The value of each customer interaction is higher. The use of a timeline is a tremendously powerful way to show interactions and events across the dimension of time, where the most recent event is clearly visible, no matter what type of object it is or which related list it comes from. When engaging with a customer, that level of visibility dramatically shortens the amount of time to begin the conversation, reduces repetition and handle time, and makes cross-channel interactions more seamless.

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.