Side-by-side comparison · 24 data points
Centric Tickets is a 100% Salesforce native project management tool for Sales Cloud and Service Cloud that aids in tracking tasks from project start to post-deployment operation, encompassing requirements, design, build, testing, as well as ongoing use.
| Spanning Backup for Salesforce | Centric Tickets | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Protect critical Salesforce data and metadata with automated, daily backup and fast restore of lost, deleted or overwritten data and metadata including objects, attachments, reports, customizations, Chatter. Click Get it Now for a free 14-day trial.
| Metric | Spanning Backup for Salesforce | Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 67 | 2 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2014 | Nov 2023 |
Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud edges out Spanning Backup for Salesforce on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud offers a free tier (free) while Spanning Backup for Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud; mid-market and enterprise admins with specific feature requirements should evaluate both — Spanning Backup for Salesforce's 67-review base may include the workflow context that matches your specific use case better than Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Spanning Backup for Salesforce audit • Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud audit
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| Keyword | Spanning Backup for Salesforce | Centric Tickets |
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| automated daily backup | #1 | Not ranked |
| metadata with automated | #1 | Not ranked |
| automated daily | #1 | Not ranked |
Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud is the cheaper option — it offers a free plan (free). Spanning Backup for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud has the higher average rating (5.0★ from 2 reviews) compared to Spanning Backup for Salesforce (4.7★ from 67 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Spanning Backup for Salesforce has the deeper published review base (67 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Spanning Backup for Salesforce typically suits early-stage and growth-mode teams based on its published review base (67 reviews). Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Spanning Backup for Salesforce and Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Centric Tickets: Project Management Tool for Sales Cloud and Service Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.