Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> does carry the larger published review base (325 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud?

Migration support varies by app and category. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

GetFeedback: Surveys vs JourneyVoice - AI — Salesforce

JourneyVoice - AI Voice and MCT - vs GetFeedback

Side-by-side comparison · 24 data points

JourneyVoice - AI Voice and MCT -

No rating yet

Marketing Cloud native tools from Genetrix: JourneyVoice — AI voice calls in Journey Builder, alongside email and SMS. Marketing Cloud Email Translator (MCT) - engage tool in Content Builder, auto translate at send. No middleware. No per-send API costs.

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	JourneyVoice - AI Voice and MCT -
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“Marketing Cloud native tools from Genetrix: JourneyVoice — AI voice calls in Journey Builder, alongside email and SMS. Marketing Cloud Email Translator (MCT) - engage tool in Content Builder, auto translate at send. No middleware. No per-send API costs.”253 chars
Description	1123 / 2000 chars56% used	1194 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	arnlenfrde+5 more
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey

At a glance

9 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud
Rating	4.9 ★	—
Total reviews	325	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	1 tier
Listed features	3	★ 5
Review velocity (30d)	0 new	—
Languages	16 supported	10 supported
Listed since	Feb 2014	Mar 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud's 0-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud audit

Listed	February 5, 2014	March 16, 2026

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	GetFeedback	JourneyVoice - AI Voice and MCT -
customer effort score	#3	Not ranked
feedback surveys	#4	Not ranked
surveys	#8	Not ranked
language	Not ranked	#11
appointment	Not ranked	#107

7. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	JourneyVoice - AI Voice and MCT -
Average rating	4.9 ★ (325)	—
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

8. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

JourneyVoice - AI Voice and MCT -

Reach Every Customer, Folks who can't read English and folks who can't read at all. Emails go unread. SMS gets lost. Many readers may not know English at all. Genetrix brings two native enhancements to Salesforce Marketing Cloud: 1. JourneyVoice adds voice to your journeys So you can reach people for whom reading is a friction. 2. MCT (Marketing Cloud Email Translator) Automate multilingual translation, natively in Content Builder. No Middleware. No Workarounds. Built for SFMC Admins. JourneyVoice: Drag the activity onto your canvas, map your Data Extensions, and launch. DNC-compliant. Usecases: -Abandoned Cart Rescue: Timely, branded voice reminders for high-value customers. -Renewals & Alerts: Automated voice nudges with higher answer rates than SMS. MCT: Drop the MCT block in, point it at your English content, and pick your languages. MCT translates once, saves each language as a reusable, editable block, and serves the right one per subscriber at send. Usecases: -Global Campaigns: One email, every market, no separate send per language. Lifecycle in-Language: Welcome, renewal, and win-back emails in each recipient's language. Enterprise-Grade: GDPR & CCPA Compliant.

Top keywords

mct4×2.27%
english3×1.70%
language3×1.70%
voice3×1.70%
block2×1.14%
can't2×1.14%
can't read2×1.14%
cloud2×1.14%

JourneyVoice - AI Voice and MCT - vs GetFeedback

JourneyVoice - AI Voice and MCT -

1. Listing metadata

GetFeedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

GetFeedback · 0 changes

JourneyVoice - AI Voice and MCT - · 7 changes

7. Quality signals

8. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud cheaper?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud?