SurveyMonkey vs MessageBird — Salesforce

SurveyMonkey Enterprise for CX vs MessageBird Competitive Tracker for Salesforce

Side-by-side comparison · 24 data points

SurveyMonkey Enterprise for CX

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

Shopifypaid

Change

1. Listing metadata

Field-level data

	SurveyMonkey Enterprise for CX	MessageBird Competitive Tracker for Salesforce
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“MessageBird Competitive Tracker enables you to use insights from real consumer inboxes to see and track marketing email campaigns sent by almost every significant brand so that you can compete more effectively in the inbox.”223 chars
Description	1123 / 2000 chars56% used	927 / 2000 chars46% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	SurveyMonkey	MessageBird B.V.

At a glance

10 metrics · auto-computed

Feature comparison between SurveyMonkey Enterprise for CX: Surveys for Salesforce and MessageBird Competitive Tracker for Salesforce
Metric	SurveyMonkey Enterprise for CX: Surveys for Salesforce	MessageBird Competitive Tracker for Salesforce
Rating	4.9 ★	—
Total reviews	325	0
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	3
Review velocity (30d)	0 new	—
Languages	16 supported	1 supported
Listed since	Feb 2014	Apr 2022

AppRanks verdict

Generated from live data on this page

Based on the data on this page, SurveyMonkey Enterprise for CX: Surveys for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs MessageBird Competitive Tracker for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: SurveyMonkey Enterprise for CX: Surveys for Salesforce at paid, MessageBird Competitive Tracker for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SurveyMonkey Enterprise for CX: Surveys for Salesforce has the larger user base (325 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MessageBird Competitive Tracker for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SurveyMonkey Enterprise for CX: Surveys for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — MessageBird Competitive Tracker for Salesforce's 0-review base may include the workflow context that matches your specific use case better than SurveyMonkey Enterprise for CX: Surveys for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: SurveyMonkey Enterprise for CX: Surveys for Salesforce audit • MessageBird Competitive Tracker for Salesforce audit

Listed	February 5, 2014	April 25, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	SurveyMonkey Enterprise for CX	MessageBird Competitive Tracker for Salesforce
survey	#4	Not ranked
survey app	#4	Not ranked
surveys	#6	Not ranked

8. Quality signals

Reviews · velocity · latest sentiment

Signal	SurveyMonkey Enterprise for CX	MessageBird Competitive Tracker for Salesforce
Average rating	4.9 ★ (325)	0.0 ★ (0)
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

9. App details

Long-form description · keyword frequency

SurveyMonkey Enterprise for CX

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

MessageBird Competitive Tracker for Salesforce

Competing for your subscriber’s attention in the inbox is more challenging than ever before. To win the battle of the inbox, email marketers need to benchmark their performance against their competitors across a variety of metrics including: • The best time and day to send emails • Email frequency • Audience segmentation • Subject lines and creative • Read rates With MessageBird's Competitive Tracker solution, you get all of this and more. Competitive Tracker is the most powerful email intelligence tool on the market empowering you to compare your efforts against real-time competitive data to understand what’s working and what you can improve on. Our extensive consumer panel permits us to track and report on virtually every marketing email campaign sent by almost every significant brand so that you can compete more effectively in the inbox and plan ahead for important holidays or seasonal strategies.

Top keywords

email4×2.82%
competitive3×2.11%
inbox3×2.11%
against2×1.41%
competitive tracker2×1.41%
tracker2×1.41%

Frequently asked

Common questions about this comparison

Is SurveyMonkey Enterprise for CX: Surveys for Salesforce or MessageBird Competitive Tracker for Salesforce cheaper?

Both SurveyMonkey Enterprise for CX: Surveys for Salesforce and MessageBird Competitive Tracker for Salesforce offer paid plans only. SurveyMonkey Enterprise for CX: Surveys for Salesforce starts at paid; MessageBird Competitive Tracker for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose SurveyMonkey Enterprise for CX: Surveys for Salesforce or MessageBird Competitive Tracker for Salesforce?

It depends on what you're optimizing for. SurveyMonkey Enterprise for CX: Surveys for Salesforce fits better if you prioritize rating consistency; MessageBird Competitive Tracker for Salesforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, SurveyMonkey Enterprise for CX: Surveys for Salesforce or MessageBird Competitive Tracker for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. SurveyMonkey Enterprise for CX: Surveys for Salesforce has more onboarding documentation maturity (325 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

SurveyMonkey Enterprise for CX: Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (325 reviews). MessageBird Competitive Tracker for Salesforce aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

SurveyMonkey Enterprise for CX vs MessageBird Competitive Tracker for Salesforce

SurveyMonkey Enterprise for CX

1. Listing metadata

MessageBird Competitive Tracker for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

8. Quality signals

9. App details

Frequently asked

Is SurveyMonkey Enterprise for CX: Surveys for Salesforce or MessageBird Competitive Tracker for Salesforce cheaper?

Should I choose SurveyMonkey Enterprise for CX: Surveys for Salesforce or MessageBird Competitive Tracker for Salesforce?

Which is faster to set up, SurveyMonkey Enterprise for CX: Surveys for Salesforce or MessageBird Competitive Tracker for Salesforce?

Which works better for small vs large Salesforce AppExchange stores?

See full keyword rankings, install trends, and weekly alerts

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