Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Zoom for Lightning cheaper?

Zoom for Lightning is the cheaper option — it offers a free plan (free). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). Zoom for Lightning typically suits early-stage and growth-mode teams based on its published review base (24 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

GetFeedback: Surveys vs Zoom for Lightning — Salesforce

GetFeedback vs Zoom for Lightning

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	Zoom for Lightning
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“Collaborate seamlessly using Zoom’s integration with Salesforce Sales Cloud, Service Cloud, and CTI. Supercharge your productivity and enhance customer experiences by leveraging Zoom Workplace features directly in your Salesforce environment.”242 chars
Description	1123 / 2000 chars56% used	1180 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey	Zoom Video Communications, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Zoom for Lightning
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	Zoom for Lightning
Rating	★ 4.9 ★	2.5 ★
Total reviews	★ 325	24
Free plan	—	★ Yes
Pricing	paid	free
Listed features	3	★ 8
Review velocity (30d)	0 new	—
Languages	16 supported	1 supported
Listed since	Feb 2014	Sep 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Zoom for Lightning's 2.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Zoom for Lightning offers a free tier (free) while GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zoom for Lightning's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Zoom for Lightning's 24-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • Zoom for Lightning audit

Listed	February 5, 2014	September 9, 2022

Last updated	—	—

Keyword	GetFeedback	Zoom for Lightning
poll	#40	#3

5. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	Zoom for Lightning
Average rating	4.9 ★ (325)	2.5 ★ (24)
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

6. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

Zoom for Lightning

Collaborate Happy using Zoom's native integration with Salesforce! With a few clicks, you can start a Zoom Meeting with your contacts and record your conversation in your Salesforce activity history. Schedule or start a Zoom Webinar, add leads and contacts as registrants, and track participation as a part of that contact's details. Use the Zoom Phone dialer to start and manage your Zoom Phone calls, automatically log call activity, and pop contacts directly from the Salesforce interface into Zoom Phone. Additionally, Zoom Contact Center users can save time using single sign-on credentials to login to their Zoom and Salesforce accounts simultaneously, while accessing a host of functionality. Close business faster: - Meet over video with customers - Easily manage your inbound and outbound sales calls with a soft Zoom Phone dialer and take notes during your call. - Automatically create Salesforce campaigns when Zoom Webinars are created and sync attendee information and webinar participation to contacts. - Receive inbound call notifications, access call history and address book, and sync the presence status between Zoom Contact Center and Salesforce Omni-Channel

Top keywords

zoom10×5.59%
salesforce6×3.35%
call4×2.23%
contacts4×2.23%
phone4×2.23%
zoom phone4×2.23%
start3×1.68%
activity2×1.12%

GetFeedback vs Zoom for Lightning

GetFeedback

1. Listing metadata

Zoom for Lightning

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Quality signals

6. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Zoom for Lightning cheaper?

Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Zoom for Lightning?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Zoom for Lightning?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Zoom for Lightning?

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