Side-by-side comparison · 24 data points
SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| GetFeedback | Social DM 1.7 | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Social DM enables employees to share company approved content directly from within Salesforce to their social networks driving increased thought leadership and social selling.
| Metric | GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> | Social DM 1.7 |
|---|---|---|
| Rating | ★ 4.9 ★ | 1.0 ★ |
| Total reviews | ★ 325 | 1 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | — | 1 tier |
| Listed features | 3 | 3 |
| Review velocity (30d) | 0 new | — |
| Languages | 16 supported | 1 supported |
| Listed since | Feb 2014 | Sep 2019 |
Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Social DM 1.7's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, Social DM 1.7 at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Social DM 1.7's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Social DM 1.7's 1-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • Social DM 1.7 audit
| Listed |
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| Last updated | — | — |
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| Keyword | GetFeedback | Social DM 1.7 |
|---|---|---|
| customer effort score | #3 | Not ranked |
| feedback surveys | #4 | Not ranked |
| social | Not ranked | #7 |
| surveys | #8 | Not ranked |
| Signal | GetFeedback | Social DM 1.7 |
|---|---|---|
| Average rating | 4.9 ★ (325) | 1.0 ★ (1) |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
Both GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Social DM 1.7 offer paid plans only. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid; Social DM 1.7 starts at paid. Compare the per-tier features in the Pricing section above before committing.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the higher average rating (4.9★ from 325 reviews) compared to Social DM 1.7 (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> holds the higher average rating (4.9★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). Social DM 1.7 typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Social DM 1.7 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Social DM 1.7" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
