Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or 3B Forms - Forms, Surveys and Agreements?

AppRanks cannot separate these two on rating — both sit at 4.9★. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> does carry the larger published review base (325 vs 48). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). 3B Forms - Forms, Surveys and Agreements typically suits early-stage and growth-mode teams based on its published review base (48 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

GetFeedback: Surveys vs 3B Forms - Forms — Salesforce

GetFeedback vs 3B Forms - Forms, Surveys and Agreements

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	3B Forms - Forms, Surveys and Agreements
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“3B Forms is a Salesforce-native, no-code form builder that empowers teams to create branded, mobile-first online forms. Collect accurate data, manage file uploads, and guide users with conditional logic — all seamlessly integrated with Salesforce. ”252 chars
Description	1123 / 2000 chars56% used	1092 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey	3B for Salesforce

At a glance

9 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and 3B Forms - Forms, Surveys and Agreements
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	3B Forms - Forms, Surveys and Agreements
Rating	4.9 ★	4.9 ★
Total reviews	★ 325	48
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	1 tier
Listed features	3	★ 9
Review velocity (30d)	0 new	0 new
Languages	16 supported	1 supported
Listed since	Feb 2014	Jul 2019

AppRanks verdict

Generated from live data on this page

The call

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and 3B Forms - Forms, Surveys and Agreements are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, 3B Forms - Forms, Surveys and Agreements at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 48), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 3B Forms - Forms, Surveys and Agreements's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • 3B Forms - Forms, Surveys and Agreements audit

Listed	February 5, 2014	July 23, 2019

Last updated	—	—

3. Features

As listed by each developer

GetFeedback

✔ Easy-to-use surveys built for speed and flexibility ✔ Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
✔ Multichannel survey distribution: Web Link / Website Embed / Email / QR Code / Kiosk ✔ Collect feedback about your website and app
✔ Sync real-time response data into Salesforce ✔ Flexible Salesforce data mapping ✔ Robust analytics ✔ Brought to you by the team at SurveyMonkey

3B Forms - Forms, Surveys and Agreements

The Problem Many organizations have data collection needs, and these are often manual and disconnected. This increases admin time transferring data, inconsistent data, time-consuming validation,
Our Solution Leverage the power of 3B Forms to speed up your data collection processes. Our Salesforce-native, drag-and-drop form builder helps ensure data quality, seamless integration, and branded, user-friendly forms.
Drag-and-Drop Builder Easily create forms with 3B's intuitive drag-and-drop form builder, right inside Salesforce. No coding required - just select, place, and configure fields to quickly launch fully functional, branded forms.
Conditional Logic Guide users through complex journeys by showing or hiding fields based on their responses. Ensure the right data is collected at the right time, reducing confusion and improving submission accuracy.
Data Validation Enforce rules that ensure only clean, accurate data enters Salesforce. Validate formats, enforce required fields, and prevent errors - improving the quality of downstream reporting and automation.
AI-Powered File Uploads Allow users to directly upload files and documents. Using natural language prompts, AI extracts key data points from images, populating Salesforce fields to save time and reduce manual entry.
Mobile-First Experience Deliver forms that are responsive by design, ensuring a seamless user experience on desktops, tablets, and mobile devices. Collect complete, accurate data no matter what device your customers use.
Brand Customization Keep forms consistent with your organization’s brand. Customize layouts, colors, and logos so every interaction reflects your company’s identity, building trust and recognition with end users.
100% Salesforce-Native Built entirely on Salesforce, 3B Forms supports standard and custom objects, parent-child relationships, and seamless workflows. Data flows instantly into Salesforce without third-party dependencies

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	GetFeedback	3B Forms - Forms, Surveys and Agreements
survey builder	#33	#10
surveys	#8	#49
feedback form	#45	#12
survey	#11	#50
survey app	#10	#63

6. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	3B Forms - Forms, Surveys and Agreements
Average rating	4.9 ★ (325)	4.9 ★ (48)
Rating distribution	5— 4— 3— 2— 1—	5100% 40% 30% 20% 10%
Reviews · last 7 days	+0	+0
Reviews · last 30 days	+0	+0
Reviews · last 90 days	+0	+0

5 latest reviews · each app

GetFeedback

No reviews yet.

3B Forms - Forms, Surveys and Agreements

7. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

3B Forms - Forms, Surveys and Agreements

3B Forms is a powerful, Salesforce-native drag-and-drop form builder, designed to simplify data collection, online surveys, and document submissions. With no coding required, teams can design fully branded, mobile-friendly forms that integrate directly with Salesforce, ensuring data accuracy, compliance, and efficiency. Use conditional logic to guide customers and candidates through complex workflows, apply real-time validation to maintain data quality, and easily distribute forms via secure links or embed them within onboarding journeys. Built on Salesforce, 3B Forms works with both standard and custom objects, supporting parent-child relationships so that updates can be applied across multiple records simultaneously. With AI-powered file uploads and data extraction, enriched Salesforce data is only a form submission away. Whether you’re streamlining candidate onboarding, capturing survey feedback, or collecting supporting documents, 3B Forms helps your organization deliver a consistent, branded, and user-friendly experience - without ever leaving the Salesforce platform.

Top keywords

data5×3.45%
forms5×3.45%
salesforce4×2.76%
3b3×2.07%
3b forms3×2.07%
branded2×1.38%
form2×1.38%
onboarding2×1.38%
supporting

GetFeedback vs 3B Forms - Forms, Surveys and Agreements

GetFeedback

1. Listing metadata

3B Forms - Forms, Surveys and Agreements

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or 3B Forms - Forms, Surveys and Agreements cheaper?

Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or 3B Forms - Forms, Surveys and Agreements?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or 3B Forms - Forms, Surveys and Agreements?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or 3B Forms - Forms, Surveys and Agreements?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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