Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) and Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce (5.0★, 7 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?

Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

GetFeedback: Surveys vs Social25 - Connect — Salesforce

Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce vs GetFeedback

Side-by-side comparison · 24 data points

Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce

5.0·7reviews

GoTallo is a real-time Sales and Service chat application that effortlessly integrates social messaging channels directly into Salesforce, transforming how you engage with your customers. Bringing all your customer conversations into one unified platform.

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“GoTallo is a real-time Sales and Service chat application that effortlessly integrates social messaging channels directly into Salesforce, transforming how you engage with your customers. Bringing all your customer conversations into one unified platform.”255 chars
Description	1123 / 2000 chars56% used	1118 / 2000 chars56% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlen
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey	Group25 - Connecting you to your customers

At a glance

9 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 325	7
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	1 tier
Listed features	3	★ 5
Review velocity (30d)	0 new	—
Languages	16 supported	2 supported
Listed since	Feb 2014	Dec 2017

AppRanks verdict

Generated from live data on this page

The call

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce audit

Listed	February 5, 2014	December 5, 2017

Last updated	—	—

Keyword	GetFeedback	Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce
chatbot	#119	#49

6. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce
Average rating	4.9 ★ (325)	5.0 ★ (7)
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

7. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce

In a world where speed is everything, customers expect instant replies. They're on WhatsApp, Instagram, and Facebook Messenger, and they want to talk to you there. But how do you keep up? Juggling multiple apps, trying to remember who said what, and constantly switching tabs is a nightmare. It leads to slow responses, frustrated customers, and lost sales. In fact, studies show that over 65% of people will switch brands because of a bad customer experience. It’s a vicious cycle that's holding your business back. The All-in-One Solution (GoTallo as the solution to the problem and how it works) Imagine a world where every single conversation whether it's a new lead on WhatsApp or a support query on Instagram lands in one place. Your team can see the full customer history and reply instantly, all without leaving Salesforce. No more faffing around with different platforms. GoTallo is the real-time chat application built to give your teams a competitive edge. We bring all your social messaging channels into a single flow, so you can have meaningful, real-time conversations that build loyalty and revenue.

Top keywords

customer2×1.09%
customers2×1.09%
gotallo2×1.09%
instagram2×1.09%
real-time2×1.09%
single2×1.09%
whatsapp2×1.09%
world2×1.09%

Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce vs GetFeedback

Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce

1. Listing metadata

GetFeedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

7. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce cheaper?

Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce?