Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Kaleyra SMS App cheaper?

Kaleyra SMS App is the cheaper option — it offers a free plan (free). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). Kaleyra SMS App typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

GetFeedback: Surveys vs Kaleyra SMS App — Salesforce

GetFeedback vs Kaleyra SMS App

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	Kaleyra SMS App
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“Kaleyra is a global cloud communication provider. With this integration, you can effectively communicate with customers,leads, accounts, and contacts. Schedule messages, send Unicode & bulk messages, create templates and more, all from one platform.”249 chars
Description	1123 / 2000 chars56% used	407 / 2000 chars20% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey	Solutions Infini

At a glance

8 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Kaleyra SMS App
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	Kaleyra SMS App
Rating	4.9 ★	—
Total reviews	325	0
Free plan	—	★ Yes
Pricing	paid	free
Listed features	3	3
Review velocity (30d)	0 new	—
Languages	16 supported	1 supported
Listed since	Feb 2014	Oct 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Kaleyra SMS App's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Kaleyra SMS App offers a free tier (free) while GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kaleyra SMS App's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Kaleyra SMS App's 0-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • Kaleyra SMS App audit

Listed	February 5, 2014	October 3, 2019

Last updated	—	—

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	GetFeedback	Kaleyra SMS App
customer effort score	#3	Not ranked
feedback surveys	#4	Not ranked
leads accounts contacts	Not ranked	#5
directly in	Not ranked	#5
leads accounts	Not ranked	#7

5. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	Kaleyra SMS App
Average rating	4.9 ★ (325)	—
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

6. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

Kaleyra SMS App

When you integrate Kaleyra and Salesforce, you can perform the following actions: 1. Directly send messages to your contacts, leads, opportunities, and accounts 2. Schedule messages 3. Access message history 4. Directly send bulk messages to your contacts, leads, opportunities, and accounts 5. Create message templates 6. Directly send Unicode messages to your contacts, leads, opportunities, and accounts

Top keywords

messages4×6.90%
accounts3×5.17%
contacts3×5.17%
contacts leads3×5.17%
contacts leads opportunities3×5.17%
directly3×5.17%
directly send3×5.17%
leads3×5.17%
leads opportunities3×5.17%
opportunities3×5.17%
opportunities and accounts3×5.17%

GetFeedback vs Kaleyra SMS App

GetFeedback

1. Listing metadata

Kaleyra SMS App

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Quality signals

6. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Kaleyra SMS App cheaper?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Kaleyra SMS App?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Kaleyra SMS App?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Kaleyra SMS App?

See full keyword rankings, install trends, and weekly alerts

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