SurveyMonkey Enterprise for CX
ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.
Top keywords
- survey5×3.14%
- data4×2.52%
- salesforce4×2.52%
- customer3×1.89%
- feedback3×1.89%
- salesforce data3×1.89%
- score3×1.89%
- advanced2×1.26%
- insights2×1.26%
- logic2×1.26%
- questions2×1.26%
- rates2×1.26%
Spinify
Key Features: - AI-enhanced achievement recognition - Full gamification with points, tiers, badges - 300+ competition & contest leaderboard designs - Co-branded, personalizable TV displays - Comprehensive coaching & performance tools - Multi-metrics on one screen - Player goal predictions - Real-time Salesforce activity announcements Real Results: +19% revenue growth - Ray White +43% increase revenue - Achilles 2x Monthly meetings booked - Druva Impressed Customers: "Spinify has given us instant feedback, made performance management simpler, and helps us acknowledge our top performers.👌" -Harcourts "We are achieving our goals because we now know exactly where we are and where we want to go-- Spinify gives us the map and the "you are here" landmark." -eFileCabinet Boost sales performance, motivation, and engagement with AI-powered gamification that celebrates wins, tracks KPIs in real time, and turns goals into growth. [sales performance, AI, productivity, motivation, recognition, real-time, badges, leaderboard, coaching, metrics, KPI, goal, focus, motivate, growth, real estate, engagement, celebrate, competition, engage, contest, scoreboard, TV, sales screen]
Top keywords
- performance4×2.47%
- growth3×1.85%
- real3×1.85%
- sales3×1.85%
- badges2×1.23%
- coaching2×1.23%
- competition2×1.23%
- contest2×1.23%
- engagement
