Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the higher average rating (4.9★ from 325 reviews) compared to Formstack - Native form builder & data collection for Salesforce (4.7★ from 213 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 213), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). Formstack - Native form builder & data collection for Salesforce typically suits early-stage and growth-mode teams based on its published review base (213 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Formstack - Native form builder & data collection for Salesforce?

Migration support varies by app and category. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Formstack - Native form builder & data collection for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Formstack - Native form builder & data collection for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

GetFeedback: Surveys vs Formstack - Native — Salesforce

GetFeedback vs Formstack - Native form builder & data collection for Salesforce

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	Formstack - Native form builder & data collection for Salesforce
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“Formstack Forms for Salesforce is a 100% native Salesforce form builder. Dynamically prefill forms, generate and update records, and connect to any standard or custom object within your Salesforce account. Click "Get it Now" for a free 14-day trial!”250 chars
Description	1123 / 2000 chars56% used	1097 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey	Intellistack

At a glance

8 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Formstack - Native form builder & data collection for Salesforce
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	Formstack - Native form builder & data collection for Salesforce
Rating	★ 4.9 ★	4.7 ★
Total reviews	★ 325	213
Free plan	—	—
Pricing	paid	paid
Listed features	3	3
Review velocity (30d)	0 new	0 new
Languages	16 supported	1 supported
Listed since	Feb 2014	Sep 2014

AppRanks verdict

Generated from live data on this page

The call

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> edges out Formstack - Native form builder & data collection for Salesforce on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, Formstack - Native form builder & data collection for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 213), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Formstack - Native form builder & data collection for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — Formstack - Native form builder & data collection for Salesforce's 213-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • Formstack - Native form builder & data collection for Salesforce audit

Listed	February 5, 2014	September 4, 2014

Last updated	—	—

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	GetFeedback	Formstack - Native form builder & data collection for Salesforce
website	#4	#4
easy-to-use quick-to-implement	#9	#9
an easy-to-use 100	#11	#10
survey builder	#34	#9
poll	#40	#20

5. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	Formstack - Native form builder & data collection for Salesforce
Average rating	4.9 ★ (325)	4.7 ★ (213)
Rating distribution	5— 4— 3— 2— 1—	50% 40% 30% 20% 1100%
Reviews · last 7 days	+0	+0
Reviews · last 30 days	+0	+0
Reviews · last 90 days	+0	+1

5 latest reviews · each app

GetFeedback

No reviews yet.

Formstack - Native form builder & data collection for Salesforce

Jul 24, 2026
Customer Support is Nonexistent I am so disappointed in the lack of support there is for this product. You can never get anyone on the phone. You have to submit a ticket (you don't get any kind of confirmation or copy of your submission btw). You wait and get an email that typically consists of a reference to instruc

6. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

Formstack - Native form builder & data collection for Salesforce

Forms for Salesforce Build a form, customize the design, and collect data directly within your Salesforce org. Dynamically prefill data from any object and reimagine your form experience. Features include: - Native Builder - Salesforce Drag-and-Drop Form Builder - Progressive Data Capture - Payment Processing - Community Cloud Forms - Powerful Security (reCAPTCHA and compliance for HIPAA, FedRamp, and FERPA Documents for Salesforce Connect your Forms for Salesforce with Documents for Salesforce to further realize your Salesforce vision and create a seamless experience from data collection to document generation and even digital signature through Formstack Sign. Documents for Salesforce features include: - Automated Document Creation - One-Click Salesforce Documents - Easy-to-Use Templates - Multiple Delivery Options - Flexible-Rules Engine - Digital Signature Collection (via Formstack Sign) Realize your Salesforce vision with Formstack for Salesforce. Click “Get it Now” to start your free 14-day trial!Or contact us to schedule a demo at https://www.formstack.com/contact-sales.

Top keywords

salesforce11×7.01%
data4×2.55%
documents4×2.55%
formstack4×2.55%
documents for salesforce3×1.91%
form3×1.91%
forms3×1.91%
builder2×1.27%

GetFeedback vs Formstack - Native form builder & data collection for Salesforce

GetFeedback

1. Listing metadata

Formstack - Native form builder & data collection for Salesforce

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Quality signals

5 latest reviews · each app

6. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce cheaper?

Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or Formstack - Native form builder & data collection for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and Formstack - Native form builder & data collection for Salesforce?