Fastcall CTI: Native vs Salesforce Field — Salesforce

Salesforce Field Service and Billing Connector vs Fastcall CTI

Side-by-side comparison · 24 data points

Salesforce Field Service and Billing Connector

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1. Listing metadata

Field-level data

	Fastcall CTI	Salesforce Field Service and Billing Connector
Tagline	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars	“The Field Service and Billing Connector is a managed package from Salesforce Labs and allows customers of both Salesforce Field Service (SFS) and Billing to bill for work order labor, parts and expenses.”203 chars
Description	1198 / 2000 chars60% used	947 / 2000 chars47% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Fastcall	Salesforce Labs

At a glance

8 metrics · auto-computed

Feature comparison between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and Salesforce Field Service and Billing Connector
Metric	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile	Salesforce Field Service and Billing Connector
Rating	4.9 ★	—
Total reviews	124	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	2 tiers	—
Listed features	★ 9	2
Languages	1 supported	16 supported
Listed since	Oct 2013	Jun 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Salesforce Field Service and Billing Connector's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Salesforce Field Service and Billing Connector offers a free tier (free) while Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Salesforce Field Service and Billing Connector's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile; mid-market and enterprise admins with specific feature requirements should evaluate both — Salesforce Field Service and Billing Connector's 0-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • Salesforce Field Service and Billing Connector audit

Listed	October 3, 2013	June 5, 2021

Last updated	—	—

3. Features

As listed by each developer

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

Salesforce Field Service and Billing Connector

BILL FOR LABOR, PARTS or EXPENSES IN SALESFORCE Create a consolidated invoice for each billable work order line item
ENHANCED INVOICING AND PAYMENT VISIBILITY FOR FIELD SERVICE Calculate Taxes, Generate Invoices, Collect and Track Payments, Recognize Revenue within Salesforce

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Fastcall CTI	Salesforce Field Service and Billing Connector
salesforce mobile	#1	Not ranked
mobile	#2	Not ranked
mobile app	#2	Not ranked
work orders	Not ranked	#9
order form	Not ranked	#64

7. App details

Long-form description · keyword frequency

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly2×1.11%
phone and sms2×1.11%

Salesforce Field Service and Billing Connector

The Field Service and Billing Connector is a managed package from Salesforce Labs and allows customers of both Salesforce Field Service (SFS) and Billing to bill for work order labor, parts and expenses. The goal of the connector is to allow the creation of Sales Orders and Invoices from the Work Order and its associated objects: Work Order Line Items, Products Consumed and Expenses. Salesforce Billing capabilities enhance invoicing and payment visibility: Calculate Taxes, Generate Invoices, Collect and Track Payments, Recognize Revenue. The connector supports the following use cases: - On-demand creation of a Sales Order from a Work Order - On-demand creation of a Sales Order and an Invoice from a Work Order - Automated creation of a Sales Order from a Work Order - Automated creation of a Sales Order and an Invoice from a Work Order - Creation of multiple Sales Orders and/or Invoices from a single Work Order (staggered invoicing)

Top keywords

order12×7.74%
work8×5.16%
work order8×5.16%
creation6×3.87%
sales6×3.87%
sales order4×2.58%
billing3×1.94%
connector3×1.94%
invoices3×1.94%

Frequently asked

Common questions about this comparison

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Salesforce Field Service and Billing Connector cheaper?

Salesforce Field Service and Billing Connector is the cheaper option — it offers a free plan (free). Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Salesforce Field Service and Billing Connector?

AppRanks cannot separate these two on rating, because neither publishes one. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile does carry the larger published review base (124 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Salesforce Field Service and Billing Connector?

Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). Salesforce Field Service and Billing Connector typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Salesforce Field Service and Billing Connector vs Fastcall CTI

Salesforce Field Service and Billing Connector

1. Listing metadata

Fastcall CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Fastcall CTI · 4 changes

Salesforce Field Service and Billing Connector · 0 changes

7. App details

Frequently asked

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Salesforce Field Service and Billing Connector cheaper?

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Salesforce Field Service and Billing Connector?

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Salesforce Field Service and Billing Connector?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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