Side-by-side comparison · 24 data points
Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.
| Fastcall CTI | ServiceMax Asset 360 for Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Asset 360 is the only end-to-end field service solution that covers the complete asset life cycle from personalized customer care to asset-centric service delivery - brought to you in cooperation by the market leaders ServiceMax and Salesforce.
| Metric | Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile | ServiceMax Asset 360 for Salesforce |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 124 | 6 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | ★ 2 tiers | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 1 supported | 9 supported |
| Listed since | Oct 2013 | Sep 2020 |
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and ServiceMax Asset 360 for Salesforce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile at paid, ServiceMax Asset 360 for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ServiceMax Asset 360 for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • ServiceMax Asset 360 for Salesforce audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Fastcall CTI | ServiceMax Asset 360 for Salesforce |
|---|---|---|
| salesforce mobile | #1 | Not ranked |
| mobile | #2 | Not ranked |
| mobile app | #2 | Not ranked |
| field service management | Not ranked | #5 |
| field service | Not ranked | #8 |
No tracked changes.
Both Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and ServiceMax Asset 360 for Salesforce offer paid plans only. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid; ServiceMax Asset 360 for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile (4.9★, 124 reviews) and ServiceMax Asset 360 for Salesforce (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
ServiceMax Asset 360 for Salesforce holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). ServiceMax Asset 360 for Salesforce typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and ServiceMax Asset 360 for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ServiceMax Asset 360 for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
