Which works better for small vs large Salesforce AppExchange stores?

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native typically suits early-stage and growth-mode stores based on its review-base composition (123 reviews). ServiceMax Asset 360 for Salesforce aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Fastcall Voice & SMS vs ServiceMax Asset 360 — Salesforce

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents vs ServiceMax Asset 360 for Salesforce

Side-by-side comparison · 24 data points

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents

4.9·123reviews

100% focused on Salesforce Mobile and Desktop. Simple yet powerful Voice + Messaging (SMS/MMS/RCS/WhatsApp) - powered by Twilio. Agentforce, Sales Engagement, Einstein Conversation Insights, Generative AI, Omni-Channel, Field Service, CTI. Worldwide.

1. Listing metadata

Field-level data

	Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents	ServiceMax Asset 360 for Salesforce
Tagline	“100% focused on Salesforce Mobile and Desktop. Simple yet powerful Voice + Messaging (SMS/MMS/RCS/WhatsApp) - powered by Twilio. Agentforce, Sales Engagement, Einstein Conversation Insights, Generative AI, Omni-Channel, Field Service, CTI. Worldwide.”250 chars	“Asset 360 is the only end-to-end field service solution that covers the complete asset life cycle from personalized customer care to asset-centric service delivery - brought to you in cooperation by the market leaders ServiceMax and Salesforce.”244 chars
Description	1200 / 2000 chars60% used	1137 / 2000 chars57% used
Screenshots	—	—
Languages	en	nlenfifrde+4 more
Platforms	Shopify	Shopify
Developer	Fastcall	ServiceMax, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native and ServiceMax Asset 360 for Salesforce
Metric	Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native	ServiceMax Asset 360 for Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 123	6
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	9 supported
Listed since	Oct 2013	Sep 2020

Listed	October 3, 2013	September 1, 2020

Last updated	—	—

3. Features

As listed by each developer

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents

Implementing Einstein Conversation Insights? Need AI alternatives? Fastcall is a great option: * Global reach - inbound + outbound calling * SMS capability * 100% installed in Salesforce * Call transcription and analytics. Google Speech-to-Text AI
“Best Salesforce Native App” Fastcall is built exclusively IN Salesforce. Phone and SMS data is secure because all activities are automatically logged and stored in Salesforce not on external servers. Salesforce Mobile supports IOS (iPhone) and Android.
“In less than 24 hours we were up and running.” Setting up and onboarding is simple. New users can be experts within hours because of Fastcall’s easy-to-follow online tutorials. Fastcall looks and feels like Salesforce. It has one login and one interface.
“Amazing support!” Worldwide support for phone and SMS - powered by Twilio: sales Engagement, High-Velocity Sales (HVS), and Einstein Conversation Insights (ECI).
Fastcall saves hours in lost productivity by logging every mobile and desktop call with no data loss. Call duration, results, notes, and more. We create planned goals to help your team hit their goals. #cleandata
Lightweight yet powerful Fastcall delivers worldwide PHONE, SMS, WhatsApp capabilities. Click-to-dial, dial-by-list, voicemail drop, IVR, ACD, automation and more. Watch our demo video. Designed for mobile sales and service. Powered by Twilio.
These advantages and our focus on customer satisfaction have made Fastcall the highest-rated, Salesforce-native phone sales automation application in the AppExchange. Einstein Conversation Insights.
The app is very simple to set up with no capital expense. It is installed from the Salesforce AppExchange. Fastcall is priced competitively with per-user licenses starting at $15/month. Usage fees for phones, minutes and SMS are additive. PCI compliant.
If Salesforce voice is important to you, ask us about the benefits of a Salesforce native Fastcall -- the highest-rated 100% Native voice and SMS app in the AppExchange. Fastcall is not "Integrated" with Salesforce; it is INSIDE Salesforce. #mobile

ServiceMax Asset 360 for Salesforce

NATIVELY BUILT ON SALESFORCE FIELD SERVICE: A complete field service offering developed on standard Salesforce objects – no integration needed
FULL ASSET VISIBILITY: Get instant access to asset data and leverage insights into your install base, warranties, service contracts and asset performance to maximize equipment uptime and reduce maintenance costs
BUILT-IN PROCESSES: Faster Time to Value and improved productivity with preconfigured templates and industry best practices.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents	ServiceMax Asset 360 for Salesforce
easy sign	#63	Not ranked
chatbot	#70	Not ranked
signature app	#75	Not ranked

9. App details

Long-form description · keyword frequency

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents

Fastcall advantages in the Salesforce Voice CTI Voice SMS category: 1. Fastcall is Salesforce native; 100% installed in Salesforce. There is no stand-alone app, and Fastcall does not work in other CRMs. Native architecture provides us with a performance edge and a distinct focus. 2. Our app is easy to use. Your Sales team will use Fastcall with only a few minutes of training. Salesforce Mobile and Field Service. 3. With 12+ years in the AppExchange, we are subject matter experts on Salesforce voice CTI and SMS. Fastcall improves sales productivity & customer service with features such as Inbound Call Routing, IVR, Call Recording, Omni-Channel, SMS, High-Velocity Sales, Field Service, and Einstein Call Insights. Fastcall is easy to set up, easy to use. Teams can focus on selling and service instead of manually inputting activities. Trust your data is up-to-date, accurate, and secure. Fastcall is a fantastic add-on to Salesforce. Our app saves hours in lost productivity by logging every call with no data loss. Call duration, call result, notes, call type, and more. We create planned goals to help your team hit their goals. #cleandata. Salesforce Mobile: IOS /iPhone and Android.

Top keywords

call7×3.66%
fastcall7×3.66%
salesforce7×3.66%
service4×2.09%
sales3×1.57%
sms3×1.57%
voice3×1.57%
cti2×1.05%
data2×1.05%
field2×1.05%
field service2×1.05%
focus2×1.05%

ServiceMax Asset 360 for Salesforce

Maximize Asset Performance & Differentiate with Service: ServiceMax and Salesforce joined forces to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets on the world’s #1 CRM platform. Natively built on Salesforce Field Service, Asset 360 delivers complete visibility into assets in the field so companies can maximize asset performance. This new insight empowers service leaders to shift to outcome-based business strategies that propel their business forward in an age where service is a leading differentiator. Key capabilities include: * Warranty & Contract Management * Entitlement Automation * Parts, Returns & Depot Repair Management * No-Code Service Process Manager * Asset Management * Scheduling & Optimization * Case & Work Order Management * Mobile Field Service App * Service Analytics Extend your field service application and get even more value from ServiceMax Asset 360 for Salesforce with: * Customer Self Service & Contractor Communities to connect you to customers and third-party resources * Secure, real-time communication for instant troubleshooting in the field

Top keywords

service9×6.00%
asset5×3.33%
field5×3.33%
management4×2.67%
field service3×2.00%
salesforce3×2.00%
3602×1.33%
asset 3602×1.33%
asset performance

Frequently asked

Common questions about this comparison

Is Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce cheaper?

Both Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native and ServiceMax Asset 360 for Salesforce offer paid plans only. Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native starts at paid; ServiceMax Asset 360 for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce?

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native (4.9★, 123 reviews) and ServiceMax Asset 360 for Salesforce (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce?

It depends on what you're optimizing for. Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native fits better if you prioritize broader integrations; ServiceMax Asset 360 for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native has more onboarding documentation maturity (123 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents vs ServiceMax Asset 360 for Salesforce

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents

1. Listing metadata

ServiceMax Asset 360 for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents · 4 changes

ServiceMax Asset 360 for Salesforce · 1 changes

9. App details

Frequently asked

Is Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce cheaper?

Which has better reviews, Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce?

Should I choose Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce?

Which is faster to set up, Fastcall Voice & SMS in Salesforce Mobile. Virtual Agents: Phone MMS CTI Native or ServiceMax Asset 360 for Salesforce?

See full keyword rankings, install trends, and weekly alerts

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