Side-by-side comparison · 24 data points
Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.
| Fastcall CTI | ServiceMax Asset 360 for Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
Asset 360 is the only end-to-end field service solution that covers the complete asset life cycle from personalized customer care to asset-centric service delivery - brought to you in cooperation by the market leaders ServiceMax and Salesforce.
| Metric | Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile | ServiceMax Asset 360 for Salesforce |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 123 | 6 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 2 tiers | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 1 supported | 9 supported |
| Listed since | Oct 2013 | Sep 2020 |
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and ServiceMax Asset 360 for Salesforce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile at paid, ServiceMax Asset 360 for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has the larger user base (123 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ServiceMax Asset 360 for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile audit • ServiceMax Asset 360 for Salesforce audit
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| Last updated | — | — |
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| Keyword | Fastcall CTI | ServiceMax Asset 360 for Salesforce |
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| your phone | #1 | Not ranked |
| phone | #1 | Not ranked |
| calls | #1 | Not ranked |
| asset | Not ranked | #6 |
| field service management | Not ranked | #11 |
No tracked changes.
Both Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and ServiceMax Asset 360 for Salesforce offer paid plans only. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile starts at paid; ServiceMax Asset 360 for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile (4.9★, 123 reviews) and ServiceMax Asset 360 for Salesforce (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile fits better if you prioritize broader integrations; ServiceMax Asset 360 for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has more onboarding documentation maturity (123 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile typically suits early-stage and growth-mode stores based on its review-base composition (123 reviews). ServiceMax Asset 360 for Salesforce aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and ServiceMax Asset 360 for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ServiceMax Asset 360 for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
