Which works better for small vs large Salesforce AppExchange admins?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). Axsy Smart Forms typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Fastcall CTI: Native vs Axsy Smart Forms — Salesforce

Fastcall CTI vs Axsy Smart Forms

Side-by-side comparison · 24 data points

Fastcall CTI

4.9·124reviews

Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.

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1. Listing metadata

Field-level data

	Fastcall CTI	Axsy Smart Forms
Tagline	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars	“Axsy Smart Forms provides sophisticated mobile surveys and forms that can include intelligent logic, branching answer-paths and dynamically displaying only questions relevant to the situation based on available data and previous user input.”240 chars
Description	1198 / 2000 chars60% used	1189 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Fastcall	Axsy
Listed	October 3, 2013	June 7, 2019

At a glance

8 metrics · auto-computed

Feature comparison between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and Axsy Smart Forms
Metric	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile	Axsy Smart Forms
Rating	4.9 ★	—
Total reviews	124	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	2 tiers	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Oct 2013	Jun 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Axsy Smart Forms's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Axsy Smart Forms offers a free tier (free) while Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Axsy Smart Forms's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile; mid-market and enterprise admins with specific feature requirements should evaluate both — Axsy Smart Forms's 0-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • Axsy Smart Forms audit

3. Features

As listed by each developer

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

Axsy Smart Forms

Easily design large complex forms with a drag-and-drop tool.
Create surveys with dynamic logic and diverging paths that help guide the user.
Increased productivity with a mobile experience designed for less screens and less clicks.

Keyword	Fastcall CTI	Axsy Smart Forms
survey app	#79	#43
powerful forms	#99	#44

7. App details

Long-form description · keyword frequency

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly2×1.11%
phone and sms2×1.11%

Axsy Smart Forms

Axsy Smart Forms is a feature included with any of Axsy's offline-first, cross-platform, mobile apps powered by Salesforce, such as the Axsy Field Service Lightning app and the Axsy Retail Execution app. (NOTE: Axsy Field Service Lighting and Retail Execution apps require paid licenses.) It includes an easy-to-use, Salesforce-native interface for the back office to design forms. Mobile users answer forms using one of Axsy's Mobile Apps and an experience designed for ease-of-use and efficiency through less screens and less clicks when answering long, complex surveys. - Drag-and-drop form editing via the Salesforce-native Smart Forms Designer - Multiple question types: checkbox, text, number, picklists, date entry, photo capture and signature capture - Include conditions, branching logic, loops and validation rules to help intelligently guide users - Ability for mobile users to save their progress and continue forms at a later time - Responses are saved back to Salesforce where they can be reviewed and mapped to other Salesforce objects for further analysis and reporting - Designed to scale exceptionally well, even with forms that have hundreds or thousands of elements

Top keywords

forms6×3.33%
axsy4×2.22%
mobile4×2.22%
salesforce3×1.67%
users3×1.67%
axsy field2×1.11%
axsy field service2×1.11%
axsy's2×1.11%

Fastcall CTI vs Axsy Smart Forms

Fastcall CTI

1. Listing metadata

Axsy Smart Forms

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Fastcall CTI · 4 changes

Axsy Smart Forms · 0 changes

7. App details

Frequently asked

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Axsy Smart Forms cheaper?

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Axsy Smart Forms?

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Axsy Smart Forms?

Which works better for small vs large Salesforce AppExchange admins?

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