Side-by-side comparison · 24 data points
Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.
| Fastcall CTI | Field Service Management for Salesforce | |
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A Field Service Management application for Salesforce. Improve and optimize operational efficiency and boost your First-Time-Fix rate by over 35%. Field Service management & automation solution for small and medium businesses.
| Metric | Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile | Field Service Management for Salesforce |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 123 | 0 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 2 tiers | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2013 | May 2019 |
Based on the data on this page, Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Field Service Management for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile at paid, Field Service Management for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has the larger user base (123 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Field Service Management for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile; mid-market and enterprise merchants with specific feature requirements should evaluate both — Field Service Management for Salesforce's 0-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile audit • Field Service Management for Salesforce audit
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| Keyword | Fastcall CTI | Field Service Management for Salesforce |
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| mobile | #1 | Not ranked |
| phone | #1 | Not ranked |
| salesforce mobile | #1 | Not ranked |
No tracked changes.
Both Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and Field Service Management for Salesforce offer paid plans only. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile starts at paid; Field Service Management for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile fits better if you prioritize rating consistency; Field Service Management for Salesforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has more onboarding documentation maturity (123 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile typically suits early-stage and growth-mode stores based on its review-base composition (123 reviews). Field Service Management for Salesforce aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and Field Service Management for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Field Service Management for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
