Side-by-side comparison · 24 data points
Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.
| Fastcall CTI | Youreka | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
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| Listed | ||
| Metric | Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile | Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.7 ★ |
| Total reviews | ★ 123 | 61 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 2 tiers | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2013 | Mar 2016 |
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile edges out Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile at paid, Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has the larger user base (123 reviews vs 61), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile; mid-market and enterprise merchants with specific feature requirements should evaluate both — Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce's 61-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile audit • Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce audit
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| Keyword | Fastcall CTI | Youreka |
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| your phone | #1 | Not ranked |
| phone | #1 | Not ranked |
| calls | #1 | Not ranked |
| mobile forms | Not ranked | #1 |
| offline | Not ranked | #2 |
No tracked changes.
Both Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce offer paid plans only. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile starts at paid; Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has the higher average rating (4.9★ from 123 reviews) compared to Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce (4.7★ from 61 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile fits better if you prioritize rating consistency; Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has more onboarding documentation maturity (123 reviews vs 61), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile typically suits early-stage and growth-mode stores based on its review-base composition (123 reviews). Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce aligns more with early-stage and growth-mode stores (61 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile and Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
