Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Optima Pro - Optimize your Field Service Operations?

Optima Pro - Optimize your Field Service Operations holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Optima Pro - Optimize your Field Service Operations?

Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). Optima Pro - Optimize your Field Service Operations typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Fastcall CTI: Native vs Optima Pro - Optimize — Salesforce

Fastcall CTI vs Optima Pro - Optimize your Field Service Operations

Side-by-side comparison · 24 data points

Fastcall CTI

4.9·124reviews

Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Fastcall CTI	Optima Pro - Optimize your Field Service Operations
Tagline	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars	“Optima Pro is your one stop field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory and the service organization while delighting the customers and driving business results.”251 chars
Description	1198 / 2000 chars60% used	1116 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Fastcall	Damco Solutions Inc.
Listed	October 3, 2013	February 18, 2016

At a glance

8 metrics · auto-computed

Feature comparison between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and Optima Pro - Optimize your Field Service Operations
Metric	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile	Optima Pro - Optimize your Field Service Operations
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 124	1
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	2 tiers	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Oct 2013	Feb 2016

AppRanks verdict

Generated from live data on this page

The call

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and Optima Pro - Optimize your Field Service Operations are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, Optima Pro - Optimize your Field Service Operations offers a free tier (freemium) while Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Optima Pro - Optimize your Field Service Operations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • Optima Pro - Optimize your Field Service Operations audit

Last updated	—	—

3. Features

As listed by each developer

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

Optima Pro - Optimize your Field Service Operations

Built in process for managing the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location to effectively manage the entire Service Organization.
Geo-location based dispatch for cost effective and timely service. Built in process to define the rules to auto check the Warranty and Service Contracts so that you don’t miss out any revenue opportunities and do not provide free of cost services anytime.
Pre-configured support for Preventive Maintenance ensuring you don’t miss out on periodic maintenance services for customer products. Regular service ensures better performance and less breakdowns ensuring higher revenues from the Service Contracts.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Fastcall CTI	Optima Pro - Optimize your Field Service Operations
salesforce mobile	#1	Not ranked
mobile	#2	Not ranked
mobile app	#2	Not ranked
and service	Not ranked	#7
service	Not ranked	#7

7. App details

Long-form description · keyword frequency

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly2×1.11%
phone and sms2×1.11%

Optima Pro - Optimize your Field Service Operations

Field service industry is one segment that is often under pressure to synchronize their tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch of technicians for installations, repairs, maintenance and honoring the customer SLAs. Damco understands your changing needs and the urgency to perform and we are proud to introduce this very powerful product from our Salesforce Practice. Manage the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location. Geo-location based dispatch for cost effective and timely service. Auto check the Warranty and Service Contract entitlements. Automated dispatch of field service technicians ensuring that you have the right technician at the right place and at the right time. Request parts on the fly from fellow technicians and depot locations by the appropriate stock search. Find parts sooner than ever now. Pre-configured for Salesforce Mobile App to give Field Service Technicians the access to the live data for view and updates anytime and anywhere.

Top keywords

service7×4.22%
technicians5×3.01%
dispatch3×1.81%
field3×1.81%
field service3×1.81%
field service technicians2×1.20%
parts2×1.20%
salesforce2×1.20%

Fastcall CTI vs Optima Pro - Optimize your Field Service Operations

Fastcall CTI

1. Listing metadata

Optima Pro - Optimize your Field Service Operations

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Fastcall CTI · 4 changes

Optima Pro - Optimize your Field Service Operations · 0 changes

7. App details

Frequently asked

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Optima Pro - Optimize your Field Service Operations cheaper?

Which has better reviews, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Optima Pro - Optimize your Field Service Operations?

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Optima Pro - Optimize your Field Service Operations?

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Optima Pro - Optimize your Field Service Operations?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and Optima Pro - Optimize your Field Service Operations?