Which has better reviews, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile (4.9★, 124 reviews) and zAgileConnect for Integrating Jira with Salesforce (5.0★, 48 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce?

zAgileConnect for Integrating Jira with Salesforce holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 48), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). zAgileConnect for Integrating Jira with Salesforce typically suits early-stage and growth-mode teams based on its published review base (48 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Fastcall CTI: Native vs zAgileConnect for — Salesforce

Fastcall CTI vs zAgileConnect for Integrating Jira with Salesforce

Side-by-side comparison · 24 data points

Fastcall CTI

4.9·124reviews

Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Fastcall CTI	zAgileConnect for Integrating Jira with Salesforce
Tagline	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars	“zAgileConnect is the most advanced Salesforce–Jira integration platform on AppExchange, enabling secure, bi-directional synchronization between Salesforce and Jira for enterprise product, engineering, DevOps, ITSM, and customer support teams.”242 chars
Description	1198 / 2000 chars60% used	1112 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Fastcall	zAgile Inc.
Listed	October 3, 2013	April 22, 2014

At a glance

8 metrics · auto-computed

Feature comparison between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and zAgileConnect for Integrating Jira with Salesforce
Metric	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile	zAgileConnect for Integrating Jira with Salesforce
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 124	48
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	5
Languages	1 supported	1 supported
Listed since	Oct 2013	Apr 2014

AppRanks verdict

Generated from live data on this page

The call

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and zAgileConnect for Integrating Jira with Salesforce are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile at paid, zAgileConnect for Integrating Jira with Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 48), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. zAgileConnect for Integrating Jira with Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • zAgileConnect for Integrating Jira with Salesforce audit

Last updated	—	—

3. Features

As listed by each developer

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

zAgileConnect for Integrating Jira with Salesforce

zAgileConnect sets the standard for enterprise Salesforce Jira integration on AppExchange. Advanced bi-directional sync, workflow orchestration, and scalable architecture built for the world’s most complex environments.
Most tools sync fields. zAgileConnect integrates Salesforce and Jira at the workflow level, aligning CRM, DevOps, and ITSM operations with enterprise-grade configurability and governance.
The only 5-star rated enterprise Salesforce Jira integration platform on AppExchange. Trusted by global organizations when reliability, scalability, and expert support are non-negotiable.
Engineered for high-volume, multi-org Salesforce and multi-project Jira environments. Real-time Salesforce to Jira synchronization with the control, resilience, and depth global enterprises demand.
From Case to Issue to Resolution, zAgileConnect delivers end-to-end visibility across Salesforce and Jira. Eliminate silos, reduce resolution time, and operate with complete cross-system transparency.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Fastcall CTI	zAgileConnect for Integrating Jira with Salesforce
salesforce mobile	#1	Not ranked
mobile	#2	Not ranked
mobile app	#2	Not ranked
bi-directional sync	Not ranked	#2
bi-directional	Not ranked	#2

7. App details

Long-form description · keyword frequency

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly2×1.11%
phone and sms2×1.11%

zAgileConnect for Integrating Jira with Salesforce

Stop Syncing Records. Start Integrating Systems. If Salesforce and Jira drive your revenue, customer experience, and engineering execution, basic connectors are not enough. zAgileConnect is the enterprise Salesforce–Jira integration platform designed for mission-critical environments requiring secure, scalable, bi-directional synchronization. It integrates Salesforce Cases, Opportunities, other standard and custom objects with Jira Software and Jira Service Management workflows — in real time. True Bi-Directional Salesforce–Jira Integration at Scale Real-time and scheduled Salesforce to Jira sync Advanced custom field and object mapping Status and workflow alignment across systems Multi-instance Jira and Multi-org Salesforce Integration Robust error handling and retry logic This is enterprise architecture — not lightweight automation. zAgileConnect enables: Full lifecycle visibility from Case to Issue to Resolution Reduced resolution cycles Elimination of manual handoffs Cross-team operational transparency Salesforce and Jira operate as one unified system. Built for Enterprise Complexity

Top keywords

jira8×5.76%
salesforce7×5.04%
enterprise3×2.16%
integration3×2.16%
bi-directional2×1.44%
custom2×1.44%
jira integration2×1.44%
resolution2×1.44%

Fastcall CTI vs zAgileConnect for Integrating Jira with Salesforce

Fastcall CTI

1. Listing metadata

zAgileConnect for Integrating Jira with Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Fastcall CTI · 4 changes

zAgileConnect for Integrating Jira with Salesforce · 0 changes

7. App details

Frequently asked

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce cheaper?

Which has better reviews, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce?

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce?

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or zAgileConnect for Integrating Jira with Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and zAgileConnect for Integrating Jira with Salesforce?