Which has better reviews, AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise (5.0★, 19 reviews) and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile (4.9★, 124 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise typically suits early-stage and growth-mode teams based on its published review base (19 reviews). Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

AMC's DaVinci: XiPaaS vs Fastcall CTI: Native — Salesforce

AMC's DaVinci vs Fastcall CTI

Side-by-side comparison · 24 data points

AMC's DaVinci

5.0·19reviews

Most contact centers are built around vendor constraints. DaVinci flips that model. It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.

salesforcepaid

Change

1. Listing metadata

Field-level data

	AMC's DaVinci	Fastcall CTI
Tagline	“Most contact centers are built around vendor constraints. DaVinci flips that model. It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.”253 chars	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars
Description	1160 / 2000 chars58% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	AMC Technology	Fastcall
Listed	October 21, 2013	October 3, 2013

At a glance

8 metrics · auto-computed

Feature comparison between AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile
Metric	AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile
Rating	★ 5.0 ★	4.9 ★
Total reviews	19	★ 124
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	9	9
Languages	1 supported	1 supported
Listed since	Oct 2013	Oct 2013

AppRanks verdict

Generated from live data on this page

The call

AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise at paid, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise audit • Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit

Last updated	—	—

3. Features

As listed by each developer

AMC's DaVinci

Orchestrate CRM, CCaaS, and AI in One Layer Connect Salesforce, telephony, and AI services into a unified, real-time interaction experience.
Connect Without Replacing Your Stack Work across existing carriers and CCaaS platforms, no rip-and-replace required.
Real-Time Signal Coordination Capture call events, transcription, and CRM context to power workflows as interactions happen.
AI Applied Where It Matters Route tasks and interactions to the right AI models, controlling cost and outcomes.
Process Once, Use Everywhere Turn a single interaction stream into summaries, QA insights, analytics, and next steps.
Unified Agent Experience in Salesforce Deliver screen pops, call controls, and AI guidance in one workspace without switching systems.
Incremental Modernization, No Disruption Introduce AI, automation, and routing changes in phases without large-scale migrations.
Full Data Ownership and Control Maintain control of interaction data, transcripts, and compliance within your architecture.
Built for Complex, Multi-System Environments Designed for enterprises running hybrid, on-prem, and cloud contact center ecosystems.

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	AMC's DaVinci	Fastcall CTI
salesforce mobile	Not ranked	#1
mobile	Not ranked	#2
mobile app	Not ranked	#2
platforms	#7	Not ranked
without switching	#8	Not ranked

7. App details

Long-form description · keyword frequency

AMC's DaVinci

Most platforms assume your workflows will adapt to them. In reality, your environment is already complex, multiple systems, multiple channels, and competing priorities. DaVinci connects those systems and lets you design experiences that reflect how your business operates, without forcing a platform replacement. Whether you’re integrating new technology, adding functionalities, or planning a migration, DaVinci gives you the tools to make it happen. A layered approach of pre-built, low code/ no code, and completely custom DaVinci apps to cover every use case from basic to highly complex. Explore AI, plug standard out-of-the-box CTI features (screen pop, click to dial,etc), or address specific industry needs without disrupting workflows. With an open API, DaVinci lets you adapt the platform to your requirements, or you can partner with AMC Technology’s Professional Services for a tailored solution. Gain improved efficiency, enhanced customer experiences, and full control over sensitive data—perfect for enterprises aiming to transform modern customer service operations. More Information: https://www.amctechnology.com/integrations/salesforce/

Top keywords

davinci4×2.41%
adapt2×1.20%
code2×1.20%
complex2×1.20%
customer2×1.20%
experiences2×1.20%
multiple2×1.20%
platform2×1.20%
systems2×1.20%
technology2×1.20%
without2×1.20%
workflows2×1.20%

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%

AMC's DaVinci vs Fastcall CTI

AMC's DaVinci

1. Listing metadata

Fastcall CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

AMC's DaVinci · 0 changes

Fastcall CTI · 4 changes

7. App details

Frequently asked

Is AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile cheaper?

Which has better reviews, AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Should I choose AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

Which is faster to set up, AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise and Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile?