Is ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile cheaper?

Both ServiceMax FieldFX® and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile offer paid plans only. ServiceMax FieldFX® starts at paid; Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

ServiceMax FieldFX® (5.0★, 7 reviews) and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile (4.9★, 123 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

It depends on what you're optimizing for. ServiceMax FieldFX® fits better if you prioritize rating consistency; Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile has more onboarding documentation maturity (123 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

ServiceMax FieldFX® typically suits early-stage and growth-mode stores based on its review-base composition (7 reviews). Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile aligns more with early-stage and growth-mode stores (123 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between ServiceMax FieldFX® and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Migration support varies by app and category. ServiceMax FieldFX® and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ServiceMax FieldFX®" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

ServiceMax FieldFX® vs Fastcall CTI: Phone & — Salesforce

ServiceMax FieldFX® vs Fastcall CTI

Name: ServiceMax FieldFX®
Availability: OnlineOnly
Rating: 5 (7 reviews)

Side-by-side comparison · 24 data points

ServiceMax FieldFX®

5.0·7reviews

The ServiceMax FieldFX® product suite is a complete mobile field operations platform built for oilfield, industrial and environmental services companies. FieldFX provides features for e-field ticketing, quotes, asset management, scheduling & more.

Shopifypaid

Change

1. Listing metadata

Field-level data

	ServiceMax FieldFX®	Fastcall CTI
Tagline	“The ServiceMax FieldFX® product suite is a complete mobile field operations platform built for oilfield, industrial and environmental services companies. FieldFX provides features for e-field ticketing, quotes, asset management, scheduling & more.”247 chars	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars
Description	1143 / 2000 chars57% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	ServiceMax, Inc.	Fastcall

At a glance

9 metrics · auto-computed

Feature comparison between ServiceMax FieldFX® and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile
Metric	ServiceMax FieldFX®	Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile
Rating	★ 5.0 ★	4.9 ★
Total reviews	7	★ 123
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 9
Languages	16 supported	1 supported
Listed since	Oct 2013	Oct 2013

Listed	October 16, 2013	October 3, 2013

Last updated	—	—

3. Features

As listed by each developer

ServiceMax FieldFX®

Streamline your field ticketing process between operations, field personnel, and accounting with our industry-leading FX E-Ticketing solution.
With its online/offline capabilities and the fastest sync times in the industry, FieldFX can save your company millions in lost revenue while enhancing cash flow.
Improve your business processes with FieldFX modules such as FX EAM, FX Schedule & Dispatch and FX CPQ to bring value throughout the organization.

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	ServiceMax FieldFX®	Fastcall CTI
salesforce mobile	Not ranked	#1
your phone	Not ranked	#1
mobile	Not ranked	#1
contract form	#96	Not ranked
contract	#117	Not ranked

9. App details

Long-form description · keyword frequency

ServiceMax FieldFX®

FieldFX® is a complete mobile field operations management solution that empowers companies with the ability to organize and manage jobs, quotes, field tickets, equipment, contracts, price books, and labor, along with customer-specific electronic forms. With its online/offline capabilities and the fastest sync times in the industry, FieldFX can save your company millions in lost revenue while improving operations. Price books, staff, labor rates, equipment, materials, and job related documentation are kept in one consolidated solution, allowing you to reduce mistakes in job quotes and invoicing. This streamlined approach will result in a dramatic reduction in the time between when work is performed and a correct invoice is sent to a customer, resulting in a decrease in your Days Sales Outstanding. Companies that deploy FieldFX also report numerous benefits including increased cash flow, invoice accuracy, and revenue capture, as well as labor reduction, contract compliance, business process improvement, and more. FieldFX is the de facto standard for companies in the oilfield, industrial and environmental service industries.

Top keywords

fieldfx4×2.41%
companies3×1.81%
labor3×1.81%
books2×1.20%
equipment2×1.20%
field2×1.20%
invoice2×1.20%
job2×1.20%
operations2×1.20%
price2×1.20%
price books2×1.20%
quotes2×1.20%

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly

ServiceMax FieldFX® vs Fastcall CTI

ServiceMax FieldFX®

1. Listing metadata

Fastcall CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

ServiceMax FieldFX® · 0 changes

Fastcall CTI · 4 changes

9. App details

Frequently asked

Is ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile cheaper?

Which has better reviews, ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Should I choose ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

Which is faster to set up, ServiceMax FieldFX® or Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between ServiceMax FieldFX® and Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile?