Comm100 Live Chat for vs Centro: Achieve Full — Salesforce

Comm100 Live Chat for Salesforce vs Centro

Side-by-side comparison · 24 data points

Comm100 Live Chat for Salesforce

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Identify existing contacts and leads in Salesforce; access customer information in Comm100 Live Chat; create or update Salesforce objects in Comm100 Live Chat. Comm100’s seamless integration with Salesforce makes unified customer management easier.

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1. Listing metadata

Field-level data

	Comm100 Live Chat for Salesforce	Centro
Tagline	“Identify existing contacts and leads in Salesforce; access customer information in Comm100 Live Chat; create or update Salesforce objects in Comm100 Live Chat. Comm100’s seamless integration with Salesforce makes unified customer management easier.”250 chars	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars
Description	635 / 2000 chars32% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Comm100	Centro LLC

At a glance

8 metrics · auto-computed

Feature comparison between Comm100 Live Chat for Salesforce and Centro: Achieve Full Control Between Slack and Salesforce
Metric	Comm100 Live Chat for Salesforce	Centro: Achieve Full Control Between Slack and Salesforce
Rating	—	5.0 ★
Total reviews	0	44
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	2 tiers
Listed features	3	★ 9
Languages	16 supported	1 supported
Listed since	May 2015	Nov 2020

Listed	May 14, 2015	November 30, 2020

Last updated	—	—

3. Features

As listed by each developer

Comm100 Live Chat for Salesforce

Create lead/contact/case/task with complete chat transcript for each or certain live chat interactions or offline messages
Access and edit the information of existing Salesforce contacts/leads/accounts right inside Comm100 Live Chat Agent Console
Create live chat routing rules using Salesforce fields

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Comm100 Live Chat for Salesforce	Centro
the 100	#2	Not ranked
is 100	#2	Not ranked
keeping teams	Not ranked	#2
slack	Not ranked	#2
microsoft teams	Not ranked	#3

7. App details

Long-form description · keyword frequency

Comm100 Live Chat for Salesforce

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count. Learn more

Top keywords

comm1003×3.41%
customer2×2.27%
customers2×2.27%
digital2×2.27%
organizations2×2.27%

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%
salesforce slack3×1.66%
slack and microsoft3×1.66%
case2×1.10%
centro2×1.10%

Frequently asked

Common questions about this comparison

Is Comm100 Live Chat for Salesforce or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Comm100 Live Chat for Salesforce is the cheaper option — it offers a free plan (free). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Comm100 Live Chat for Salesforce or Centro: Achieve Full Control Between Slack and Salesforce?

Centro: Achieve Full Control Between Slack and Salesforce holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Comm100 Live Chat for Salesforce or Centro: Achieve Full Control Between Slack and Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Comm100 Live Chat for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Comm100 Live Chat for Salesforce and Centro: Achieve Full Control Between Slack and Salesforce?

Migration support varies by app and category. Comm100 Live Chat for Salesforce and Centro: Achieve Full Control Between Slack and Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Comm100 Live Chat for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Comm100 Live Chat for Salesforce vs Centro

Comm100 Live Chat for Salesforce

1. Listing metadata

Centro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Comm100 Live Chat for Salesforce · 0 changes

Centro · 1 changes

7. App details

Frequently asked

Is Comm100 Live Chat for Salesforce or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Should I choose Comm100 Live Chat for Salesforce or Centro: Achieve Full Control Between Slack and Salesforce?

Which is faster to set up, Comm100 Live Chat for Salesforce or Centro: Achieve Full Control Between Slack and Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Comm100 Live Chat for Salesforce and Centro: Achieve Full Control Between Slack and Salesforce?

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