Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Both apps are one-click installs from the Salesforce AppExchange marketplace. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has more onboarding documentation maturity (217 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (217 reviews). smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Migration support varies by app and category. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CloudCall for vs smrtPhone: CTI Dialer — Salesforce

smrtPhone vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Side-by-side comparison · 24 data points

smrtPhone

5.0·6reviews

Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.

Shopify

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	smrtPhone
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“Maximize productivity with an all-in-one Phone, Power Dialer, Mobile App, Video, and CTI for Salesforce. Pay-as-you go pricing per company (not user) gives ultimate flexibility. Inbound and outbound voice and text (SMS and MMS), at a desk or on-the-go.”252 chars
Description	1103 / 2000 chars55% used	1130 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	CloudCall	smrtStudio Global Inc
Listed	July 19, 2013

At a glance

9 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	smrtPhone: CTI Dialer \| Phone \| Power Dialer \| Text / SMS \| Video \| Mobile App
Rating	4.8 ★	★ 5.0 ★
Total reviews	★ 217	6
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	3 tiers	3 tiers
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Jul 2013	May 2023

AppRanks verdict

Generated from live data on this page

smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App edges out CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics at paid, smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App; mid-market and enterprise merchants with specific feature requirements should evaluate both — CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's 217-review base may include the workflow context that matches your specific use case better than smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Last updated	—	—

3. Features

As listed by each developer

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Communication & CRM Integration Say goodbye to manual data entry! CloudCall o1 pairs your phone system with your CRM, capturing all communication data automatically to eliminate errors and save time.
Unmatched Call Quality Trust in a phone system that delivers superior call quality. Avoid disruptions and empower your team to achieve their goals with a reliable, high-performing solution.
Work Anywhere with the Mobile App Keep your CRM records complete and accurate, even on the go. CloudCall’s mobile app ensures all communications are captured, reducing admin work and increasing visibility.

smrtPhone

ALL YOU NEED, ALL IN ONE PHONE PLATFORM Stop pushing data between multiple systems and eliminate data leakage. Your single source: CTI dialer, voice, SMS / MMS, Power Dialer, DNI, lead source manager, Mobile App, call monitoring & recording, and more!
GET INSTANT HELP Friendly, responsive, and *live* Support. No bots. No sending emails into a black hole. Our team has a 96% satisfaction rating. Plus, 300+ how-to guides, explainer videos, and FAQs are easy to search. Get the answers you need, now.
TRY OUR FREE TRIAL Clients love our simple pay-as-you-go model with easy tracking. Single company-level subscription and shared usage gives staffing flexibility and means you only pay for what you use. No contract required - start your free trial today!
POWER DIALER FOR MULTI-LINE DIALING Our multi-line power dialer is designed to supercharge your outbound calling. Pull lists directly from Salesforce or via spreadsheet upload. Auto-synced to Salesforce with flexible, swappable seats and free metrics.
TEAM MANAGEMENT CAPABILITIES smrtPhone Pro is for growing businesses looking to build out their teams, easily. Group inboxes, call monitoring, unlimited users, area code matching and more. Call and SMS Flows allow for inbound routing to the right team.
CHROME EXTENSION FOR EFFICIENCY Make and receive calls with full access to your contacts and call notes, even when logged out of Salesforce. Call and text directly from smrtPhone’s Chrome Extension, or receive communication while browsing other sites.
FREE KPI REPORTS smrtPhone’s robust reporting offers a range of performance metrics including by agent, phone number, power dialing campaign, time ranges, & more. Call data goes straight into your Salesforce Org, filling out your deal cycle with metrics.
FLEXIBLE IVR AND CALL ROUTING Save time and provide superior customer service with customized, automated menus for incoming calls and texts. Route communication to users or teams, use APIs for for complex cadences, and create time-based automations.
FREE AND ADVANCED VIDEO CALLING smrtPhone offers free 1:1 video calling up to 30 minutes for every user, and Pro Users get video conference calling up to 4 hours included in the Pro subscription. Video Call Recordings, Whiteboards, Q&A settings and more.

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	smrtPhone
lead capture	#90	#67

9. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

smrtPhone

smrtPhone is an all-in-one phone system for sales-driven businesses featuring inbound and outbound voice and text. Maximize efficiency and skyrocket productivity with our full-featured platform including CTI dialer, integrated AI tools that capture call summaries, keywords, and outcomes, dedicated Mobile App, browser dialer, Lead Source Management, SMS texting, and multi-line Power Dialer. Use within Salesforce or invite users (such as VAs) who never see your CRM data. EASY TO SET UP, FLEXIBLE TO LAST A LIFETIME smrtPhone is ‘out of the box’ and ready to go within minutes, no workarounds or complicated setup. Yet it also has layers and depth that allow you to customize the platform for your unique business as you grow. Instant purchasing of phone numbers, easy drag & drop call flows, with everything effortlessly synced in real time. FULL FEATURED Instant phone numbers, voice, text, customized incoming call/text routing, IVR, voice, SMS / MMS, advanced user management, call monitoring, call recording, skip tracing and DNC scrubbing, tracking phone numbers, plus more! - all effortlessly synced with Salesforce.

Top keywords

call5×2.94%
phone4×2.35%
dialer3×1.76%
numbers3×1.76%
phone numbers3×1.76%
text3×1.76%
voice3×1.76%
effortlessly2×1.18%
effortlessly synced2×

smrtPhone vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

smrtPhone

1. Listing metadata

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics · 1 changes

smrtPhone · 2 changes

9. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App cheaper?

Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and smrtPhone: CTI Dialer | Phone | Power Dialer | Text / SMS | Video | Mobile App?