Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant has the higher average rating (5.0★ from 4 reviews) compared to InGenius | Computer Telephony Integration (CTI) for Service and Sales (4.9★ from 76 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Both apps are one-click installs from the Salesforce AppExchange. InGenius | Computer Telephony Integration (CTI) for Service and Sales has the deeper published review base (76 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

InGenius | Computer Telephony Integration (CTI) for Service and Sales typically suits early-stage and growth-mode teams based on its published review base (76 reviews). RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Migration support varies by app and category. InGenius | Computer Telephony Integration (CTI) for Service and Sales and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

InGenius | Computer vs RingByName Telephony — Salesforce

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant vs InGenius | Computer Telephony Integration (CTI) for Service and Sales

Side-by-side comparison · 24 data points

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

5.0·4reviews

Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.

salesforcepaid

1. Listing metadata

Field-level data

	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant
Tagline	“Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.”192 chars	“Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.”250 chars
Description	930 / 2000 chars47% used	758 / 2000 chars38% used
Screenshots	—	—
Languages	en	enptes
Platforms	Salesforce	Salesforce
Developer	Upland Software	RingByName

At a glance

8 metrics · auto-computed

Feature comparison between InGenius | Computer Telephony Integration (CTI) for Service and Sales and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant
Metric	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 76	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 4	3
Languages	1 supported	3 supported
Listed since	Feb 2013	Aug 2018

Listed	February 14, 2013	August 15, 2018

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant
contact	#21	#100

6. App details

Long-form description · keyword frequency

InGenius | Computer Telephony Integration (CTI) for Service and Sales

Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers. Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel InGenius also offers a BYOT solution for Salesforce Voice. Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution. A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.

Top keywords

salesforce9×7.03%
ingenius4×3.13%
integration4×3.13%
salesforce voice4×3.13%
voice4×3.13%
contact3×2.34%
call2×1.56%
center2×1.56%
centers2×1.56%
cti2×1.56%
key2×1.56%
partner2×1.56%

RingByName is a cloud-based PBX and VoIP service provider. We provide Enterprise class business phone service and powerful UCaaS features, combined with built-in customer contact and journey management tools. Our platform offers cutting edge features such as business texting, analytics, call recording, and mobile applications. It’s powerful and easy to manage platform allows enterprises to easily deploy and maintain across multiple locations. RingByName’s Salesforce plug-in allows you to integrate the power of RingByName with your Salesforce account. Install the RingByName application via the Salesforce App Exchange and extend the power of RingByName beyond a simple click-to-call interface into a fully integrated marriage of telephony and CRM.

Top keywords

ringbyname5×4.63%
salesforce3×2.78%
allows2×1.85%
business2×1.85%
platform2×1.85%
power2×1.85%
power of ringbyname2×1.85%
service2×1.85%

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant vs InGenius | Computer Telephony Integration (CTI) for Service and Sales

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

1. Listing metadata

InGenius | Computer Telephony Integration (CTI) for Service and Sales

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant cheaper?

Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant?