Which has better reviews, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering (5.0★, 62 reviews) and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative (5.0★, 67 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

It depends on what you're optimizing for. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering fits better if you prioritize rating consistency; GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

Both apps are one-click installs from the Salesforce AppExchange marketplace. GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative has more onboarding documentation maturity (67 reviews vs 62), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering typically suits early-stage and growth-mode stores based on its review-base composition (62 reviews). GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative aligns more with early-stage and growth-mode stores (67 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

Migration support varies by app and category. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Coveo for Salesforce vs GOAT Email: Record — Salesforce

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering vs GOAT

Side-by-side comparison · 24 data points

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

5.0·62reviews

With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	GOAT
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“FREE TRIAL ✅ Outlook & Gmail Email Sync ✅ Complete Email Visibility on Records ✅ Shared Inbox & Team Collaboration ✅ Email-to-Case Alternative ✅ Einstein Activity Capture (EAC) Alternative ✅ Email Tracking & Email History ✅ Multi-Thread Email Management”254 chars
Description	1104 / 2000 chars55% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Coveo

At a glance

9 metrics · auto-computed

Feature comparison between Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative
Metric	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	GOAT Email: Record Inbox \| Email, Email-to-Case, Shared Inbox & EAC Alternative
Rating	★ 5.0 ★	5.0 ★
Total reviews	62	★ 67
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 4 tiers
Listed features	3	★ 9
Languages	16 supported	16 supported
Listed since	Feb 2013	Apr 2021

Listed	February 20, 2013	April 8, 2021

Last updated	—	—

3. Features

As listed by each developer

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

UNIFIED ACCESS ACROSS CLOUDS ➡ Connect knowledge from 30+ data sources and 100+ systems across Salesforce Clouds (Sales, Service, Commerce, Experience, etc.).
RELEVANT GENERATIVE ANSWERING ➡ Automate customer support with AI-generated answers, improving case deflection by up to 20% and increasing call center efficiency.
OPTIMIZED PRODUCT DISCOVERY ➡ Enhance commerce experiences with predictive search, faceting, and personalized recommendations to drive conversions.

GOAT

EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics
UPGRADED EMAIL TEMPLATE FUNCTIONALITIES ✔ Cross Object Merge Fields ✔ Lightning & Classic Email Templates ✔ Email Template Usage Counter ✔ Retain Original Message when Replying ✔ Advanced Email Template Automation ✔ Dynamic Email Personalization
CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Custom Object ✔ Multi-Level Cross Object Merge Fields ✔ Email History on Custom Records ✔ Custom Object Automation ✔ Record-Specific Email Experiences ✔ Related Record Email Context ✔ Cross Object Email Automation
EMAIL SECURITY & GOVERNANCE ✔ Control Email Visibility by Team, Queue & Role ✔ Secure Internal & External Communication ✔ Data Residency ✔ Email Audit Trail & History ✔ Phishing Email Detection & Management ✔ Compliance-Ready Email Governance
OUTLOOK & GMAIL COMPATIBILITY ✔ Outlook Compatible ✔ Gmail Compatible ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Complete Email History in Salesforce ✔ Email Attachments Stored in Salesforce ✔ Replace Email Sync Limitations

Keyword	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	GOAT
jotform	#79	#68

9. App details

Long-form description · keyword frequency

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

GOAT

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

Top keywords

email23×15.44%
activity4×2.68%
email-to-case4×2.68%
visibility4×2.68%
activity capture3×2.01%
capture3×2.01%
complete3×2.01%
complete email3×2.01%

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering vs GOAT

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

1. Listing metadata

GOAT

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering · 2 changes

GOAT · 6 changes

9. App details

Frequently asked

Is Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative cheaper?

Which has better reviews, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

Should I choose Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and GOAT Email: Record Inbox | Email, Email-to-Case, Shared Inbox & EAC Alternative?