Is Coveo - AI-Powered Search & Recommendations for Salesforce or Einstein Contact Us Bot cheaper?

Einstein Contact Us Bot is the cheaper option — it offers a free plan (free). Coveo - AI-Powered Search & Recommendations for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Coveo - AI-Powered Search & Recommendations for Salesforce typically suits early-stage and growth-mode teams based on its published review base (62 reviews). Einstein Contact Us Bot typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Coveo - AI-Powered vs Einstein Contact Us — Salesforce

Einstein Contact Us Bot vs Coveo - AI-Powered Search & Recommendations for Salesforce

Side-by-side comparison · 24 data points

Einstein Contact Us Bot

4.0·8reviews

Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.

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Change

1. Listing metadata

Field-level data

	Coveo - AI-Powered Search & Recommendations for Salesforce	Einstein Contact Us Bot
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.”245 chars
Description	1104 / 2000 chars55% used	892 / 2000 chars45% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Coveo

At a glance

8 metrics · auto-computed

Feature comparison between Coveo - AI-Powered Search & Recommendations for Salesforce and Einstein Contact Us Bot
Metric	Coveo - AI-Powered Search & Recommendations for Salesforce	Einstein Contact Us Bot
Rating	★ 5.0 ★	4.0 ★
Total reviews	★ 62	8
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	3
Languages	16 supported	16 supported
Listed since	Feb 2013	Sep 2019

Listed	February 20, 2013	September 3, 2019

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Coveo - AI-Powered Search & Recommendations for Salesforce	Einstein Contact Us Bot
answers	#1	Not ranked
content	#2	Not ranked
salesforce commerce cloud	#2	Not ranked
qualified	Not ranked	#4
contact form	Not ranked	#6

6. App details

Long-form description · keyword frequency

Coveo - AI-Powered Search & Recommendations for Salesforce

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

Einstein Contact Us Bot

Replace your Web2Lead sand Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center. “Contact Us“ Bot is a package which fully configures Einstein Bots to turn static web forms into conversations. Deploy an engaging experience on your website with our embedded chat widget, or on your community with a couple of clicks. In order to install this package, please follow these steps: 1. Check the Installation prerequisite: https://salesforce.quip.com/eWRVAABKItz6 2. Install the package * For this unmanaged package, please be sure to install for all users 3. Check the Post Installation Setup: https://salesforce.quip.com/iBvKAKdeySfX This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

package4×2.84%
https3×2.13%
install3×2.13%
check2×1.42%
com2×1.42%
contact2×1.42%
experience2×1.42%
forms2×1.42%
https salesforce2×1.42%
https salesforce quip

Einstein Contact Us Bot vs Coveo - AI-Powered Search & Recommendations for Salesforce

Einstein Contact Us Bot

1. Listing metadata

Coveo - AI-Powered Search & Recommendations for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Coveo - AI-Powered Search & Recommendations for Salesforce or Einstein Contact Us Bot cheaper?

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Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Einstein Contact Us Bot?

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Einstein Contact Us Bot?

Which works better for small vs large Salesforce AppExchange admins?

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Can I migrate data between Coveo - AI-Powered Search & Recommendations for Salesforce and Einstein Contact Us Bot?