Side-by-side comparison · 24 data points
| Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering | Bot 360 | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.
| Metric | Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering | Bot 360 |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 62 | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | 3 |
| Languages | 16 supported | 1 supported |
| Listed since | Feb 2013 | Jul 2018 |
Based on the data on this page, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Bot 360's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Bot 360 offers a free tier (free) while Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering; mid-market and enterprise merchants with specific feature requirements should evaluate both — Bot 360's 0-review base may include the workflow context that matches your specific use case better than Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering audit • Bot 360 audit
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| Keyword | Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering | Bot 360 |
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| jotform | #77 | Not ranked |
| chatbot | #97 | Not ranked |
Bot 360 is the cheaper option — it offers a free plan (free). Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering fits better if you prioritize rating consistency; Bot 360 is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering has more onboarding documentation maturity (62 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering typically suits early-stage and growth-mode stores based on its review-base composition (62 reviews). Bot 360 aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and Bot 360 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Bot 360" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
